Contact Information
Email-
Address
Lot 518 A Parcelle G, Alédjo,
Abomey-Calavi, Benin
Phone-
Skills
Customer Service and Customer
Experience Focus
Strong interpersonal skills &
Excellent problems solving
ability
Excellent Written and Verbal
Communication skills, Quite
Jean Julien
HESSOUH
Customer Success Manager with over 3 years of experience in customer service providing
valuable customer support, customer experience and creating customer engagement and
loyalty, I help companies make hard things easy for their clients providing them the best
customer experience.
Experience
RightCom
1030 Rue des
cheminots, Jonquet,
Cotonou, Benin
October-2016
Currently
good oral and written
communication skills in English,
Customer Success Manager
Built and maintained trusting relationships with
customers by developing a deep understanding of their
businesses and aligning our product offerings to their
needs
Identified customer goals and ensured they are being
met with a focus on resolving any difficult aspect
Conducted the onboarding & implementation process for
new customers
Engaged proactive analysis of product usage and offered
tailored advices to improve service quality and customer
interest
Tracked and monitored customer accounts to uncover
any upsell and cross-sell opportunities
Worked closely with other teams such as Tech Ops &
Engineering to resolve any customer issues
Optimized customer retention
Wrote and edited customer knowledge base articles and
tutorials
Native French Speaker
Emphaty & Proactive
Sales Orientation, Commercial
Awareness And Business
Acumen
Process-oriented and Strategic
Thinker
Excellent Technical Knowledge :
Ability to work under operating
systems such as MacOs, Linux
and windows, Good knowledge
of HTML5 and CSS3 and ability
to create corporate and
Diamond Bank SA
magazine websites with
Rue 308 Reverend Père
Colineau, Ganhi,
Cotonou, Benin
wordpress, Ability to read and
interpret log files
Flexibilty & Ability To Adapt To
Changes In Short And Long
Term
Positivity & Strategic Mindset
Good Analytical Skills & Ability
to manage time and prioritize
efficiently
March-2015
March-2016
Retail Banker & Sales Advisor
Handle daily customer interactions, providing detailed,
personalized and high-quality support for services such
as Saving Accounts, Current Accounts and moving money
Developed a network with local business
Promoted the bank's services
Dealt with customer complaints in a patient and helpful
manner
Recommended suitable products and made sales
Processed paperwork from sales, new registrations,
change of customer details, account closure
Contacted prospective clients, assessed their
requirements then provided them with the company’s
products and services that best match their needs
Independent Consultant's Assistant
Association Béninoise
pour le Marketing
Social et la
Communication pour la
Santé (ABMS) /
Population Services
International (PSI)
Independent Consultant's Assistant
Provided customer service
Handled incoming telephone calls
Dealt with customers’ inquiries
Contributed to customer satisfaction by providing a
prompt, efficient and courteous service to clients
Cotonou, Benin
September-2014
December-2014
Media Contact
Call Center Agent (Tele Advisor)
Cotonou, Benin
-Provided customer service -Handled incoming telephone
calls -Dealed with customers’ inquiries -Contributed to
customer satisfaction by providing a prompt, efficient and
courteous service to callers
December-2013
September-2014
Education
Institut Supérieur de
Commerce International
de Dunkerque-Côte d’
Bachelor In International Management &
Business Studies
Opale (ISCID-CO)
280 avenue de l’
Université – Dunkerque
Cedex 2 , France
Université du LittoralCôte d'Opale (ULCO)
1, place de l'Yser Dunkerque Cedex,
France
École Supérieure de
Gestion d'Informatique
et des Sciences (ESGIS)
Cotonou, Benin
Bachelor's Degree Law, Economics,
Management Option Economics and
Management
Bachelor's Degree In International Management
And Business Studies
