Jean Gabrielle Defensor

Jean Gabrielle Defensor VIRTUAL ASSISTANT EXECUTIVE SUMMARY - A meticulous professional with well-versed in - providing quality administrative and customer service support through effectively handling B5 L1, Molave st. Samata Village Talon 5, Las Pinas City, Metro Manila, Philippines SKILLS AND EXPERTISE Email handling and email optimization Calendar and meeting scheduling Research, Data collection and Data entry SMM (Scheduling post) Customer support MS Office CERTIFICATION OCTOBER 2024 Become a virtual assistant by Coach Angel EDUCATION Bachelor of Science in 2013 - 2020 Medical Laboratory Science Arellano University able to meet set deadlines and process Information through well-honed research skills. EXPERIENCE Cold Caller - Freelance Dec 2023 - July 2024 REAL ESTATE Conduct outbound cold calls to potential clients, including homeowners, buyers, and sellers. Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Virtual Assistant Course remote office procedures and calls. Effectively Schedule appointments for real estate agents to meet with interested prospects. Qualify leads by gathering necessary information about their needs and preferences. Stay updated on market trends, property listings, and company services to answer client inquiries confidently. EXPERIENCE Personal Virtual Assistant Freelance US based 2024 Manage and organize calendars, schedule Sales and Accounts Manager- ATR TRAVEL AND RENT A CAR CORPORATION appointments, and coordinate meetings. Handle email correspondence by responding, filtering, and prioritizing messages. Drive growth by identifying and securing new Organize travel arrangements, including Ensure that all customer interactions are booking flights, accommodations, and itineraries. Assist with personal errands such as shopping, managing bills, or ordering gifts. Monitor and update to-do lists, project plans, and deadlines. handled efficiently and professionally, addressing client needs and providing tailored travel solutions to enhance customer experience. Medical Staff - MKT MEDICAL CLINIC Provide compassionate, patient-centered care that meets the highest standards of safety, accuracy, and ethical practice. Adhere to safety protocols and infection control measures to minimize risks for patients and staff, ensuring a safe environment for all. Work effectively with colleagues, physicians, nurses, and other healthcare professionals to ensure smooth communication and coordinated patient care. Strive to provide excellent service by being responsive, empathetic, and supportive to patients and their families, addressing concerns and providing clear information. Efficiently use medical equipment, supplies, and time to reduce costs without compromising patient care. business opportunities, increasing customer bookings, and upselling services to meet or exceed sales targets. Negotiate favorable terms and conditions with suppliers, airlines, hotels, and other service providers to offer competitive packages and maximize profit margins. Analyze sales data, monitor key performance indicators (KPIs), and prepare regular reports to assess progress toward revenue goals and identify areas for improvement. Stay updated on market trends, travel industry developments, and competitor activities to make informed decisions that give the agency a competitive edge. Ensure that all sales and booking processes comply with legal, regulatory, and company standards, maintaining the highest levels of service and professionalism. Work closely with marketing, operations, and finance teams to align sales efforts with overall business goals and improve service delivery. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. CALENDAR MANAGEMENT Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.