Jean G. Tolentino

 JEAN TOLENTINO ADDRESS: Matina Pangi, Davao City, 8000 DATE OF BIRTH: March 16, 1995 PHONE: - EMAIL ADDRESS: - SUMMARY Secure a responsible career opportunity to fully utilize my skills while making a significant contribution to the success of the company. I would like to welcome a rewarding and challenging job that not only involves my current skills but will hopefully help me acquire some new ones. WORK EXPERIENCE Land Bank of the Philippines March 2018 – April 2018 Cash Operations Unit Intern Industry: Bank Cash Handling: Proficient in managing, counting, and reconciling cash transactions with high accuracy. Data Entry: Accurate and efficient data entry skills for recording financial transactions and maintaining records. Financial Software: Familiarity with banking and financial software (e.g., core banking systems, Excel, or specialized cash management tools). Accounting Principles: Basic understanding of accounting principles and practices, including debits, credits, and financial statements Regulatory Compliance: Knowledge of banking regulations and compliance requirements related to cash handling and reporting. Report Generation: Ability to prepare and generate reports related to cash flow, transaction volumes, and discrepancies. Fraud Detection: Skills in identifying and reporting suspicious activities or discrepancies to prevent fraud. Operational Procedures: Understanding of standard operating procedures and internal controls related to cash operations. Confidentiality: Maintaining discretion and confidentiality in handling sensitive financial information. Initiative: Proactively identifying areas for improvement and taking initiative to enhance processes. Concentrix September 2018 – June 2019 Customer Service Representative Industry: Telecommunications Communication: Ability to clearly convey information and listen actively to customers. Empathy: Understanding and addressing customers' needs and concerns with sensitivity. Problem-Solving: Identifying issues and providing appropriate solutions in a timely manner. Patience: Handling difficult situations calmly and professionally. Multitasking: Managing multiple tasks or conversations simultaneously without losing focus. Attention to Detail: Ensuring accuracy in information and processing customer requests. Adaptability: Adjusting to different situations and customer needs efficiently. Technical Proficiency: Using customer service software and tools effectively. Conflict Resolution: Managing and resolving disputes or complaints constructively. Time Management: Prioritizing tasks and managing time effectively to meet deadlines. Product Knowledge: Understanding and articulating product or service information clearly. Positive Attitude: Maintaining a friendly and professional demeanor even in challenging situations. Team Collaboration: Working well with colleagues and supporting team goals. Active Listening: Fully concentrating on what customers are saying to understand their issues better. Audate Media Company April 2020 – April 2022 Sales and Marketing Manager Industry: Digital Marketing Strategic Planning: Developing long-term goals and actionable plans to achieve business objectives and drive growth. Market Research: Analyzing market trends, customer preferences, and competitive landscape to inform marketing strategies. Sales Forecasting: Predicting future sales performance based on historical data, market conditions, and business trends. Campaign Management: Designing, executing, and monitoring marketing campaigns to promote products or services and drive sales. Brand Development: Creating and maintaining a strong brand identity and ensuring consistent messaging across all channels. Digital Marketing: Leveraging online platforms and tools to reach and engage target audiences. Customer Relationship Management (CRM): Utilizing CRM systems to track interactions, manage customer data, and enhance relationships. Lead Generation: Identifying and attracting potential customers to build a pipeline of sales opportunities. Sales Techniques: Applying effective methods and approaches to close deals and achieve sales targets. Advertising and Promotions: Developing and implementing strategies for ads and promotions to increase visibility and drive sales. Budget Management: Allocating and overseeing the marketing budget to ensure effective use of resources and maximize ROI. Data Analysis: Interpreting data and metrics to evaluate campaign performance, customer behavior, and market trends. Project Management: Coordinating and managing marketing projects from conception to execution, ensuring timely and successful delivery. Negotiation Skills: Engaging in discussions and negotiations to secure favorable terms and agreements with clients and partners. Team Leadership: Leading, motivating, and managing a team of marketing and sales professionals to achieve objectives. Communication Skills: Articulating ideas clearly and persuasively, both in writing and verbally, to stakeholders and team members. Networking: Building and maintaining professional relationships to expand business opportunities and partnerships. Product Knowledge: Understanding and effectively communicating the features, benefits, and competitive advantages of products or services. Competitor Analysis: Monitoring and analyzing competitors' strategies and performance to identify opportunities and threats. Content Creation: Producing engaging and relevant content for various marketing channels, including websites, blogs, and social media. Social Media Management: Managing social media profiles and campaigns to engage with audiences and enhance brand presence. Performance Metrics: Measuring and evaluating the effectiveness of marketing strategies and sales activities using key performance indicators (KPIs). Customer Insights: Gathering and interpreting customer feedback and behavior to refine marketing approaches and improve satisfaction. Event Planning: Organizing and executing events, such as trade shows, product launches, and promotional activities, to promote the brand. Sales Reporting: Analyzing and presenting sales data and reports to track performance and inform decision-making. Problem-Solving: Identifying issues and developing solutions to overcome challenges and improve sales and marketing effectiveness. Adaptability: Adjusting strategies and tactics in response to changing market conditions and business needs. Creative Thinking: Generating innovative ideas and approaches to develop compelling marketing campaigns and sales strategies. Client Relationship Management: Building and nurturing relationships with key clients to ensure long-term satisfaction and loyalty. Goodwin & Company June 2021- November 2023 Amenity Access Clerk Industry: Real Estate Customer Service: Ability to provide excellent service to guests or residents, addressing their needs and concerns promptly and professionally. Communication Skills: Clear and effective verbal and written communication to interact with people, relay information, and handle inquiries. Attention to Detail: Accuracy in managing access requests, maintaining records, and ensuring that amenities are available and in good condition. Organizational Skills: Capability to manage multiple tasks efficiently, keep track of schedules, and handle access permissions systematically. Problem-Solving: Ability to address and resolve issues related to access or amenities, including handling complaints or unexpected situations. Technical Skills: Familiarity with access control systems, software for booking or scheduling amenities, and general office equipment. Security Awareness: Understanding of safety protocols and procedures to ensure secure access and protect the property and its occupants. Customer Relationship Management: Building and maintaining positive relationships with residents, guests, or members through consistent and supportive interactions. Time Management: Efficiently managing time to handle tasks such as processing requests, updating records, and performing routine checks. Multitasking: Ability to juggle various responsibilities, such as managing access requests while overseeing the condition of amenities. Conflict Resolution: Skill in managing and resolving conflicts or misunderstandings that may arise between guests or residents and staff. Basic Administrative Skills: Proficiency in data entry, filing, and maintaining documentation related to access and amenities. Flexibility and Adaptability: Willingness to adapt to changing situations or requirements and work in different environments or shifts if needed. Interpersonal Skills: Ability to work well with others, including team members, management, and external vendors or service providers. Knowledge of Regulations: Awareness of relevant regulations or policies governing access to facilities and amenities, including privacy and safety laws. TalentPop September 2023- January 2024 Chat and Email Support Industry: E-commerce Customer Service: Providing courteous, helpful, and efficient support to customers via chat and email. Strong Written Communication: Ability to convey information clearly and professionally through written correspondence, ensuring messages are easy to understand. Product Knowledge: In-depth understanding of the e-commerce products or services offered, including features, benefits, and troubleshooting. Problem-Solving Skills: Efficiently identifying and resolving customer issues, including processing returns, handling complaints, and addressing technical problems. Attention to Detail: Accurately capturing and addressing customer needs, and ensuring that all interactions are logged correctly. Time Management: Effectively managing multiple inquiries or issues simultaneously, and responding to customer messages within designated timeframes. Empathy and Patience: Demonstrating understanding and patience when dealing with frustrated or upset customers, and offering appropriate solutions. Technical Proficiency: Familiarity with chat and email support tools, CRM systems, and other relevant software used in e-commerce support. Adaptability: Ability to adjust to varying customer needs, handle different types of inquiries, and work effectively in a fast-paced environment. Conflict Resolution: Skill in managing and resolving customer conflicts or dissatisfaction, and finding satisfactory solutions for both the customer and the company. Attention to Privacy and Security: Ensuring that customer data is handled securely and in compliance with privacy policies and regulations. Multitasking Abilities: Managing multiple chats or email threads concurrently while maintaining a high quality of service. Knowledge of E-Commerce Policies: Understanding and applying company policies related to orders, returns, shipping, and other e-commerce processes. Analytical Skills: Ability to analyze customer inquiries or feedback to identify trends or recurring issues and suggest improvements. Cultural Sensitivity: Awareness of and sensitivity to diverse customer backgrounds and communication preferences, especially in a global e-commerce context. Follow-Up Skills: Ensuring that issues are followed through to resolution, including updating customers on the status of their inquiries or complaints. Feedback Handling: Collecting and conveying customer feedback to relevant teams or departments to help improve products and services. EDUCATION Graduate of Bachelor of Science Major in Economics University of Southeastern Philippines Languages English Filipino TOOLS Asana Facebook Workspace Hubspot Vonage Calendly Google Drive Google Document Google Chat Google Meet Google Calendar Microsoft Word, PowerPoint, and, Excel Canva Slack Teams Freshdesk Zoom Outlook Email & Calendar MYQBusiness Townsquare Skype Ring Central Shopify Gorgias Hubstaff Clockify