Jean Francois Hanga

My name is Hanga Jean from Cameroon. I am a seasoned Technical Support/Customer Support professional with over 6 years of experience in phone and email support. I have worked with accounts such as IBaas, Bethesda Church, and DirecTV. Additionally, I have a background in Web Research, web development (back end), and Data Entry. Currently, I work as an IT Support Technician specializing in troubleshooting devices for Clinical Trial issues. I also have experience working for a Financial account.

I am also a Java developer with expertise in the Spring Framework and microservices architectures, delivering robust and scalable solutions. My diverse experience includes working with technologies like Node.js, PHP, and APIs, allowing me to provide valuable support to development teams.

I offer professionalism, integrity, and high-quality work, always striving to contribute to the success of any organization I work with. In my previous roles, I have consistently demonstrated strong communication skills, understanding clients' technical issues, and providing timely solutions. My passion for technology, problem-solving, and dedication to ensuring customer satisfaction has helped me adapt to new challenges and deliver results quickly and efficiently. I am confident that my background and expertise make me a valuable addition to any team looking for a dedicated and skilled technical support and development professional.