Jean Francois Hanga

I am a Senior IT Support and Systems Administrator with over 10 years of hands-on experience supporting users, infrastructures, and critical systems in production environments.

I specialize in resolving complex technical issues (L2/L3), maintaining reliable IT infrastructures, and ensuring system availability, security, and performance.

I have supported 100+ users, worked with financial and clinical environments, and contributed to digital transformation projects involving document management systems, virtualization, containerization, and monitoring.

My strength lies in combining strong troubleshooting skills, clear communication with non-technical users, and a pragmatic approach focused on fast and sustainable solutions.

I am comfortable working remotely with international teams and adapting quickly to new tools, processes, and environments..