As a Team Leader
I monitor the agent progress to make sure everyone is productive.
Giving them an exact task or quota base on the number of hours they work on the company.
Creating module and manuals for our training guide.
Accepting the supervisor calls from our agent. Make sure every customer are happy and ready to provide a positive review base on their customer experience.
As a Virtual Assistant
Manage all the tasks given within a day
Provide accurate details and maintain all the files in sequence.
Gain more knowledge and help the company to grow.
Sending a daily report to the client.
Customer Service
Assists all the customer for any concern that they have.
Provide the return and refund base on the company policy
Make the customer happy and gain more positive feedback from our social media.
Manage all the order using the platform (Shopify, Seller Central, eBay, etc)
Order Processing
Process the orders using Dropified or Oberlo
Process manual order by using the export orders in Shopify and send it to our supplier
Manual Tracking upload using the tracking number from our supplier
Negotiating the price to our supplier and finding the best supplier with cheaper but quality products (Dropshipping)
Collection Agent
Call the customer to make sure they account to be outstanding and out of the collection.
Offer to wave some of the late fees to encourage the customer to pay their debt.
Educated them about the credit score for paying their balance.
Help the customer to settle their account by providing some installment fee.
Dispute Agent (PayPal and Stripe Chargeback)
Checking all the number of disputes
Send appropriate evidence to win the chargeback.
Record all the emails from the customer as evidence.
Email and solve the case as much possible to customer close the case.
Creating a report for win and loss cases.