Jean Christine Belaro

Jean Christine Belaro Professional Summary With four years of experience in customer support roles, I have developed strong skills in cold calling, back office operations, and live chat assistance. As a cold caller, I excel in lead generation, rapport-building, and overcoming objections to achieve sales targets. In back office roles, I have honed my organizational skills, managing data entry, processing orders, and ensuring smooth workflow for customer-facing teams. As a chat agent, I provide efficient, clear, and empathetic communication, resolving customer issues and enhancing satisfaction through quick, accurate responses. My diverse experience has made me highly adaptable and proficient in handling multiple tasks in a fast-paced environment. Experience Cold Caller - Tele Sales June 2024 - June 2025 Network Capital During my 1 year tenure at Network Capital, I have consistently been one of the top performers on the team. I embraced the company’s mission and contributed significantly to driving results, fostering client relationships, and enhancing team performance. My focus on delivering exceptional service, combined with my ability to adapt and innovate in challenging situations, has enabled me to exceed performance targets and deliver outstanding client outcomes. Customer Service/ Sales Representative March 2021- March 2023 TripAdvisor/Viator During my time at TripAdvisor as a Customer Service/ Sales Representative, I gained extensive experience in managing a variety of customer interactions. My role involved handling inquiries, processing payments, addressing complaints, and managing escalations with a focus on maintaining a positive customer experience. I developed strong communication and problem-solving skills, ensuring customers received timely, accurate information and effective solutions. I effectively resolved escalated issues, striving to turn potentially negative situations into positive outcomes. My ability to stay calm under pressure and my dedication to providing exceptional service contributed to high customer satisfaction and loyalty. JHS/SHS Teacher July 2018- October 2019 Yobhel Christian Academy With one and a half years of teaching experience, I have embraced creativity and honed strong time management skills. I am highly organized in handling documents and maintaining accurate records. As a dedicated and passionate educator experienced in both junior and senior high school levels, I excel in designing engaging lesson plans, creating a positive and inclusive learning environment, and supporting students’ academic and personal development. I am committed to nurturing critical thinking and inspiring a lifelong love of learning. Claims AssociateMarch 2017- March 2018 Nueva Camarines Corp.( Del Monte Account) With one year of experience as a Claims Associate, I focused on processing product claims and verifying documentation for accuracy and completeness. I coordinated effectively with suppliers and clients to resolve claim issues and disputes, ensuring timely and accurate resolution while maintaining high standards of customer service and compliance. Finance CoordinatorApril 2016- March 2017 Honda Cars Cam.Sur As a Finance Coordinator, I was responsible for reviewing, evaluating, and processing car loan applications, ensuring all requirements were complete and accurately submitted. I maintained strong organizational skills to manage tasks efficiently and coordinated closely with team leaders and bank representatives for loan approvals. Additionally, I handled petty cash, managed customer checkbooks, and safeguarded sensitive personal and financial information in compliance with data privacy standards. Education Bachelor of Secondary Education major in Physical Sciences Bicol State University of Agriculture SKILLS Competitiveness Team Player Basic Computer Analytical Skills Critical Skills TECHNICAL SKILLS ▹ Salesforce CRM ▹ Google Suites ▹ Google Workspace ▹ Thrio (Nextiva) ▹ Noysi ▹ Microsoft Teams ▹Calltools ▹SaP ▹ Slacks References Available upon request.