Jean Brutos

Diana Jean V. Brutos #38 Dr. M. Flores St. Brgy. Bagong Ilog Pasig, Metro Manila 1600 Mobile:- Telephone:--|- I. PROFESSIONAL SKILLS PROFILE ● Fluent in English and Filipino ● Speaks Advanced Level Japanese ● Customer Service ● Client Relation ● Multi-Tasking ● Fast Learner ● Time Management Excellent at English communication skills. Works well under pressure and consistently meets strict deadlines. Has knowledge of Microsoft Office Products, Adobe Photoshop and the Internet. Endeavors to learn and share knowledge of Japanese language and commit in excelling with each undertaking. II. WORK EXPERIENCE IVOLINE International Voice On-line, Inc (SK-Spicus Account) ● English Instructor Associate July 2008 to April 2010 Taught Basic & Business English to Korean students. PPASS Dong Hae Mul ● English Instructor Associate April 2010 to March 2011 Educated Korean students of all ages Beginner's & Advanced Level English Language. Encodes feedbacks and tips online, for review purposes. KeyEye for English ● English Instructor Associate March 2011 to March 2012 Commenced English online lessons with Japanese, Koreans &Thai students. Taught Free-talking and business-related lessons. Worked part-time and full-time. Jigu Corporation ● English Instructor Associate November 2011 – March 2012 Taught mostly Koreans & Japanese students of all ages Beginner's English, Free Talk lessons & Business-related topics. IBM Global Processing Services ● Customer Care Specialist April 2012 – January 2014 Assists US dealers for their concerns, such as Part Information and Availability,Tracing/Tracking, Order Placement & other GM-related Products & Services affairs. Trained to use IMS, Siebel, Global Connect Parts Workbench to provide resolution to dealer’s inquiries. Received a commendation twice from the dealers during the Dealer Satisfaction Season. ADP Philippines Inc. ● Payroll Analyst January 2014 – September 2014 Assisting clients in processing their payrolls, managing clients’ taxes and sending employee monthly-quarterly-annually reports through email. Was given training for the usage of tools such as Clarify, Run Powered by ADP and Microsoft Outlook. Given a top performer awardee for during Communications Training and got 100% Transactional Net Promoter Score. ADP Philippines Inc. ● Senior Payroll Analyst September 2014 – June 2016 Receives and promptly resolves client inquiries ranging in complexity concerning, payroll, accounting, tax filing, and banking, in addition to specific product feature, system and usage inquiries. Researches and resolves money movement issues through the use of available resources. Reruns payrolls and reports as needed to insure "100% payroll accuracy". Processes Lost Account reports and ensures accuracy in the coding of hard losses. Has a basic understanding of Technical Lost Business and its impact on client retention. Calls clients proactively to increase customer satisfaction, improve retention and ensure that current product features are being utilized and understood. Identifies and escalates additional business opportunities. Was given training for the usage of tools such as Clarify, Run Powered by ADP, Funds Transfer System (FTS), Tax Online Processing System (TOPS), LUMIN Process Knowledge Resource and Microsoft Outlook. Hinduja Global Services (HGS Philippines) ● CIGNA Account Multilingual Customer Specialist June 2016 – August 2019 Working under the Medical Insurance Customer Service wing. Taking care of Health Care Professional claims issues. Working on the exact calculation base on the provider’s contract with the CIGNA. Checks resources for the available eligibility and health benefits of members. Three-way conversation with either the healthcare provider or member in order to answer their queries and requests. Giving intricate details about health benefits is part of the tasks given. Deep training about medical, dental and behavioral health type of insurances. Tools that are used namely, Microsoft Office Products, Host on Demand (Black Screen), Internal Clinical Medical System, Pricer Production (Case Rate Provider Contract Resource), C-Kit Process Knowledge Resource, iView (Paper Document Viewing System), Xnet (Electronic Document Viewing System), OneView Main Eligibility. Benefit and Claims System and Adobe Platform Products. SAP Philippines Inc. ● Finance Operations Specialist September 2019 – Present Review and Approve Deals for SAP Customers and Partners: Create contracts for submission to SAP’s existing and potential new customers: Responsible for drafting, modifying and finalizing contracts and/or licensing agreements, including new and add-on business for software and services including consulting, maintenance and training. Contract Validation: Cross-collaborate closely with international Sales, Pricing, and Revenue Recognition teams in the local market units during the drafting and negotiation process. Verify customer, user and pricing information provided by Account Executive with Pricing team, and work with the Revenue Recognition team to ensure final business and contract terms to prevent revenue deferrals. Customer Support/Administration: Monitor contract cancellation dates, trial agreement dates, as well as provide contract amendments for non-revenue generating issues (Terminations, Maintenance Transfers etc.). Review, interpret and confirm contracts terms and conditions, and verify compliance with internal policies and external regulations such as SOX. Actively contribute to on time processing of customer sales orders into SAP systems. Answering internal and external queries within Service Level Agreement Anticipate issues and initiate actions to resolve them using professional judgment and concepts, company policies and procedures Independently drive efficiency and process improvements. Support on projects, reporting and monitoring activities. Archiving and maintaining all contractual documentation Active quarter-end and year-end close deal support to the sales community in a highly dynamically driven environment III. EDUCATION Computer Secretarial (Bookkeeping) 2009 - 2011 Gateways Institute of Science and Technology Pasig City, Metro Manila Japan Foundation Japanese-Language Program for Outstanding Students of JF Japanese-Language Courses 2013 Japan Foundation Japanese-Language Institute Kansai 2013 Rinku Port Kita, Taijiro Cho, Sennan-gun, Osaka, Japan. Japanese Language Proficiency Test N- Cityland Shaw Tower, Shaw Boulevard, Mandaluyong City, Philippines 1552 ** (December 2015 Certified JLPT N4 Passer) Japanese Language Proficiency Test N- Cityland Shaw Tower, Shaw Boulevard, Mandaluyong City, Philippines 1552 ** (December 2016 Certified JLPT N3 Passer) Japanese Language Proficiency Test N- Cityland Shaw Tower, Shaw Boulevard, Mandaluyong City, Philippines 1552 ** (December 2017 Certified JLPT N2 Passer) German 1 (Beginner’s German) Course- VERB HIVE Online Language School ** (February 2021 Certificate of Completion) IV. CHARACTER REFERENCE To be furnished upon request