Jean Arahan

JEAN S. ARAHAN St. Joseph Village II, Biñan City, Laguna - JEAN.ARAHAN@ GMAIL . COM CUSTOMER CARE SPECIALIST Area of Focus: Customer Support and Project/Account Management QUALIFICATIONS PROFILE Goal-driven professional with extensive experience in customer service, project and account management and sales. Wellversed in implementing customer service standards that surpass customer and company's expectations, as well as guaranteeing that objectives are met. Recognized for proven track record for consistently delivering bottom line results and penetrating accounts. Equipped with articulate communication and interpersonal skills in building positive and long-term work relationships with professionals of all business levels. CORE COMPETENCIES Customer Service ~ Account and Project Management ~ Client Relations and Retention ~ Sales RELEVANT EXPERIENCE F I L W E B -A S I A I N C . ~ S A N P E D R O , L A G U N A Customer Care Specialist February 2016 - Present Meet monthly objectives as well as providing top-quality customer service to over 3 key accounts. Assisting clients on inquiries, and concerns by phone or email while developing satisfactory client relations. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. TELEPERFORMANCE ~ AYALA, MAKATI Customer Service Representative October 2015 - January 2016 Handled customer complaints or requests and made sure that all issues or inquiries were solved or escalated if necessary. Provided services or product information, solutions and relevant details to customers. ALFAMETRO MARKETING CORP. (ALFAMART) ~ BIÑAN CITY, LAGUNA Service Crew | Cashier April – September 2015 Maintained the cleanliness of the designated area and process customers’ orders and generate their bills. Provide answers to queries regarding services offered and accomplish daily assigned tasks. M I N I S T O P 2 4/ 7 C O N V E N I E N C E S T O R E ~ B I Ñ A N C I T Y , L A G U N A Store Crew | Cashier October 2014 – February 2015 Maintained the cleanliness of the designated area and process customers’ orders and generate their bills. Provide answers to queries regarding services offered and accomplish daily assigned tasks. Responsible for overall business functions while ensuring the quality of the food serving and customer service. C O Z -I - C A R E M O B I L E R E L O A D I N G C O R P O R A T I O N ( CI C) ~ B I Ñ A N C I T Y , L A G U N A Distributor Agent and Events Coordinator June 2011 – June 2014 Hired and trained agents for monthly projects. Ensured that targets and objectives are met for every events and project-based selling promos. Provided complete and quality products in the barangays or fiestas from Smart Communications. Provided stocks and products to telco accounts and stores while including effective product knowledge for resellers and customers. Coordinated with local government units and officials for events in the area and offered sponsorships and assistance in exchange of promotional selling, merchandising and advertising. P AGE 1 OF 2 JEAN S. ARAHAN St. Joseph Village II, Biñan City, Laguna - JEAN.ARAHAN@ GMAIL . COM PADI’S POINT RESTAURANT & BAR ~ BIÑAN CITY, LAGUNA Waitress / HR Staff November 2010 – May 2011 Maintained the cleanliness of the designated area and process customers’ orders and generate their bills. Provide answers to queries regarding services offered and accomplish daily assigned tasks with co-workers. Ensured smooth communication and prompt resolution of all queries with the management and employees as an HR staff. Prepared accurate and complete monthly expenses, billing statements and finances of the company. OTHER EXPERIENCE J& L M A N P O W E R S E R V I C E S ~ S T A . R O S A C I T Y , L A G U N A Human Resources Staff August – September 2014 PRINT TOWN CORP. ~ BIÑAN CITY , LAGUNA Production Crew July 1 – 15, 2014 KUMON LEARNING CENTER ~ CABANATUAN CITY, NUEVA ECIJA Attendant / Checker January – May 2010 MICROTEL ASIA ~ CABANATUAN CITY, NUEVA ECIJA Part-time Lounge Singer January – May 2010 QUATRO ECIJANOS ~ CABANATUAN CITY, NUEVA ECIJA Band Vocalist Freelancer AWARDS Best Coordinator of THE YEAR- for South Luzon 3 - Smart Communications Inc. Customer Support of the Year 2016 – Career Development Department / Filweb-Asia Inc. EDUCATION Nueva Ecija High School (NEHS), Cabanatuan, Nueva Ecija -) Juan R. Liwag Memorial High School (JRLMHS), Cabanatuan, Nueva Ecija -) TECHNICAL SKILLS Microsoft Office Applications (Word, PowerPoint and Excel) P AGE 2 OF 2