Jean Alon

JEAN ALON VIRTUAL ASSISTANT PROFILE --Dasmariñas, Cavite Detail-oriented and reliable professional with strong experience in customer service and virtual assistant roles. Proven ability to communicate effectively, manage administrative tasks, and support clients in fast-paced, remote environments. Skilled in handling customer inquiries, resolving issues, scheduling, data entry, email management, and CRM tools. Known for maintaining high levels of organization, discretion, and customer satisfaction. Adept at multitasking, adapting to new systems, and delivering high-quality support to meet both team and client needs. WORK EXPERIENCE EDUCATION- TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES Bachelor of Science in Commerce Major in Management SKILLS Customer Support (Phone, Email, Chat) Calendar & Schedule Management Inbox & Communication Handling CRM & Project Management Tools (e.g., ClickUp, Trello, Monday.com, Notion ) Data Entry & Record Keeping Problem-Solving & Conflict Resolution Microsoft Office & Google Workspace Time Management & Task Prioritization CATTASAURUS (part-time) Customer support VA need for US brand. JUL 2024 -MAY 2024 Respond to customer inquiries via email Handle returns, exchanges, and order issues Maintain and update customer records X ECOM NOV 2024-APRIL 2024 Rockstar Customer Service Manager for Ecommerce Team Management Quality Assurance Operational Oversight Process Optimization Reporting and Communication VA Training (new hires) JOGA Soccer OCT 2024 -DEC 2024 Customer Service Agent Respond to customer inquiries via email, chat, and social media Handle returns, exchanges, and order issues Provide product information and assist with placing orders Maintain and update customer records Collaborate with other team members to resolve complex issues LUMENA Customer Service Representative JUL 2024 -NOV 2024 Respond to customer inquiries via email Handle returns, exchanges, and order issues Provide product information and assist with placing orders Maintain and update customer records Collaborate with the supplier LAUNCHIFY VENTURES APR 2019-NOV 2024 Customer Service Manager Updating Confluence: VA performance, Attendance Policies, and more, Zendesk - Emails, Macros and weekly/monthly reporting, Shopify CS and Chargeback, Amazon CS / Review Checking, Scheduling Monthly Meeting, VA Calendar Management, Refunds beyond 30MBG, Providing real-time assistance to VA VA Training (new hires) VA monitoring (ticket handling, keep track of the VA tasks, performance), Support process of improvement and implementation in customer service. CUSTOMER SERVICE TOOLS & Customer Ambassador, Freelancer Support PLATFORMS: Responsible for creating customer delight through thoughtful, compassionate, and efficient communication. Specifically, the responsibilities of this role include: > Deliver high quality interactions with users through Live Chat and email > Work cross-functionally to resolve user issues Zendesk Freshdesk OCT 2019-JUN 2024 UPWORK AUG 2018-FEB 2020 TALDEPOT Customer Service (Email, Zendesk) Gorgias Answering customers with their inquiry on their online order, providing refunds and tracking numbers Re:amaze CommSlayer Shopify RUSSEL STAGEMAN Amazon Virtual Assistant Dropshipping websites (CJ SEPT 2019-CT 2019 Admin task helping a lawyer to organize daily schedules Dropshipping, Ecommopsdev, etc) THE MIND-BODY TRAINING COMPANY MAR 2016-FEB 2017 Virtual Assistant for Customer Service Answering customers with their inquiry on their online order, providing refunds and tracking numbers VIRTUAL ASSISTANT TOOLS & PLATORMS: 1. Communication & Scheduling: Slack (team chat) ERIK NGUYEN JUN 2016-FEB 2017 Social Media Customer Service Assisting clients in step by step instructions on their meditation. Admin tasks. Courtesy calls to customers Zoom / Google Meet (video calls) Calendly (appointment scheduling) Microsoft Teams OLD TREE PUBLISHING Customer Support Answering inquiries about Forex and customers inquiries about the processes how to software works. 2. Email & Calendar Management: Gmail / Google Workspace 3. Project & Task Management: Trello ClickUp BPONG.COM 4. File Storage & Document Sharing: Google Drive JUN 2010-AUG 2010 Customer Service and Order Processing Assisting customers in placing an order online for BPONG and answering inquiries about the customers order Monday.com Notion JUL 2010-APR 2020 SEPT 2008-MAR 2009 INTELENET GLOBAL PHILIPPINES Technical Support Representative Assisting XBOX customers with their concerns on how to troubleshoot the console and provide information on how to buy games Dropbox OneDrive 5. Time Tracking & Productivity: Toggl KGB PHILIPPINES (INFONXX) JAN 2006-MAR 2008 Customer Service Representative Clockify Assist customers inquiring about directions, contact details of a residential and business listings 6. Document Creation & Management: Google Docs / Sheets / Slides Microsoft Word / Excel / PowerPoint REFERENCE Canva (for presentations or social Krizia Pentecostes Edgard Mendieta media graphics) Upwork Team Lead Upwork Team Lead Phone: - Phone: - Email : -.com Email : -