JEAH S. JACOB RN
274-E Block 7 Sitio 8, West Rembo, Makati, Metro Manila Philippines 1215
- |-PH Nursing License:- | US Nursing License: RN-85556
Certified Lean Six Sigma Black Belt Professional
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Career Objectives:
• To achieve a nursing position which will enhance and utilize my people management, leadership and professional skills by helping out patients, families and my fellow nurses.
• To create a positive working environment with patients, staff, and other stakeholders through delivery of excellent nursing care.
Work Experiences:
Intellicare Philippines- Corporate/Occupational Health Nurse (April 2021 to present)
- Responsible for providing basic first aid, evaluating an employee’s health and providing initial diagnosis on medical conditions, maintaining employee health records, as well as appraising the safety and health hazards in the work environment.
ACE Medical Center- Pateros- Staff Nurse (January 2021 to April 2021)
-Restores and promotes patient’s health by completing the nursing process.
-Collaborates with physicians and multidisciplinary team members.
-Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
-Assures quality of care by adhering to therapeutic standards, measuring health outcomes against patient care goals and hospital or regulatory standards.
Hinduja Global Solutions- Cigna Healthcare (February 2013 to August 2020)
Shift Manager for Utilization Management
-Daily management of all operational processes to ensure that quality, efficiency and productivity standards/targets and state jurisdictional requirements are met.
- Reports to the Director for Clinical UM Operations- Administer the Quality Assessment process to ensure all quality standards/targets can be met.
- Provides clinical guidance, assistance and support to the UM Intake unit as needed.
- Responsible for the implementation and continued follow-up of all training.
- Review and analyze reports, records, and data to meet and exceed customer and company objectives.
- Establish priorities, set goals in an appropriate manner to meet and exceed business goals and objectives
Shift Manager for Service Operations
• Manages overall operations and is responsible for the effective and successful management of performance, productivity, quality, discipline and safety measures as established and set by the company.
• Ensures that all KPIs and CPIs are met month on month.
• Supports Team Leaders that are supervising advocates that takes Customer and Provider calls.
• Facilitates daily touchpoints, bi-weekly coaching session and weekly governance to Team Leaders to ensure all deliverables are accomplished and all action plans related to employee engagement, retention and performance management are carried out.
• Communicates business strategies, expectations and challenges to inspire action throughout the team.
Training Supervisor- Training and Development
• Supervises a team consisting of Trainers, Training Interns and Training Apprentices servicing two sites, Eastwood and Alabang.
• US Trained and certified for Medical and Dental insurance processes. Cigna Healthcare- Visalia, California USA (2015)
• Facilitated Medical and Dental new hire classes for a pioneer account in one of service delivery centers in the USA | Hinduja Global Solutions- El Paso, Texas (2016)
• Supports Medical, Dental and International LOBs specializing in Benefits & Eligibility, Precertification, Claims, Healthcare Professional Portal and Claims Nurse Review
• Creates modules and facilitates workshops focused employee development, career orientation and Voice of the Customer (CSAT, NPS and FCR).
• Oversees Trainers supporting Provider Data Management, Healthcare Professional Portal, Claims Nurse Review, Health Information Line and Telephone Triage Nurses
• Reports directly to the Senior Training Manager and helps in the implementation of training programs, discipline management and employee engagement initiatives.
• Reviews and authors documents related to training methods and procedures. Updates the Training Goal document, URAC Attestation form and Employee Ethical and Compliance Agreement
• Conducts internal audit and compliance check on the training documentation and processes. POC for ISO and URAC certification.
Master Trainer/Senior Trainer- Training and Development
• Mentors and certifies new trainers for the following LOBs: Dental (Benefits, Eligibility and Claims), Medical (Benefits, Eligibility, Precertification and Claims), Healthcare Basics, Claims Nurse Review, Healthcare Information Line
• Handles new hire, refresher, upskill and train-the-trainer classes. Assigned as the GSP coach that creates, reviews and approves module revision.
Sutherland Global Services- PayPal North America
Product Specific Trainer- Center for Learning Services (Aug 2011-Dec 2012)
Customer Service Representative- (Jan- July 2011)
• Started as a CSA and eventually joined the training team as a Product Trainer.
• Conducts new hire, refresher and up skill classes and supports the following LOBs: -Account Activation and Settings -Payment and Billing -Fraud Protection -Reserves and MoneysMarket -Claims and Disputes -Website and Product Support
PPASS Academy of the Philippines (July 2010-December 2010)
• English Instructor-Business English, TOEIC Review
Education:
• Global City Innovative College- Bachelor of Science in Nursing (June 2006- March 2010)
• St. Paul College of Makati- High School (June 2002- March 2006)
• St. Paul School of Makati- Grade School
Trainings and Licenses:
• Lean Six Sigma Black Belt (C-) -IMC Institute Noida, India
•Advance Cardiac Life Support- American Health Association- 2021
•Basic Life Support- American Health Association- 2021
• PH Registered Nurse- Active, Rating: 82.20% (Aug. 2010 to present)
• US Registered Nurse- Active, New Mexico (Dec 2016 to present)
• IV Therapy Nurse (Dec-)
• Coaching Skills Workshop, Hinduja Global Solutions (May 13, 2013)
• Course on People Selection and Interviewing Skills, Hinduja Global Solutions (March 11, 2013)
• Course on Basic Supervisory Skills, Hinduja Global Solutions (Feb. 18-20, 2013)
Character references available upon request.
