Je Frances Palagtiw

Je Frances Palagtiw Cebu, Minglanilla 6406-- Results-driven professional with over 13 years of experience in financial services, healthcare, accounting, sales, and real estate. 7 years at Chase Bank specializing in credit card services and customer relations, combined with expertise in U.S. healthcare processes and QuickBooks accounting. Proven track record in sales, appointment setting, and real estate lead generation, consistently exceeding targets and delivering exceptional client service. Adept at cold calling, business development, and customer retention, with strong analytical and problem-solving skills. Passionate about driving revenue growth and optimizing business operations. Work Experience Cold Caller/Appointment Setter BioYork LLC.-Cebu City December 2024 to February 2025 • Prospecting & Outreach – Identify and call medical facilities, clinics, dental offices, nursing homes, and other businesses that produce medical waste. • Cold Calling – Make outbound calls to introduce BioYork’s services and gauge interest. • Lead Qualification – Identify decision-makers, assess their waste disposal needs, and determine whether they fit BioYork well. • Appointment Setting – Schedule follow-ups or sales appointments for the closing team. • Objection Handling – Address common objections like cost, contracts, or existing providers with persuasive responses. • CRM Management – Log calls, update lead status, and track interactions in the company’s CRM system. • Follow-Ups – Nurture leads with follow-up calls and emails to keep them engaged. Real Estate Appointment Setter Keller Williams Realty-Cebu City, PH May 2024 to November 2024 • Make outbound cold calls to potential sellers, buyers, and investors in the local market. • Qualify leads and gather pertinent information to identify potential opportunities. • Set appointments for property showings, listing presentations, and consultations. • Follow up on leads from various sources, including online inquiries, past client databases, and referrals. • Maintain accurate and detailed records of all calls and interactions in the CRM system. • Collaborate with real estate agents to ensure smooth handoff of qualified leads. • Continuously update and refine call scripts to improve conversion rates. • Provide exceptional customer service and maintain a positive, professional tone with every call. • Stay up-to-date on market trends, local real estate inventory, and Keller Williams' services to answer client inquiries. • Meet or exceed weekly and monthly lead generation goals. Credit Card Specialist JPMorgan Chase & Co-Cebu City, PH December 2022 to May 2024 Payment Processing: Accurately process credit card payments and ensure timely posting to customer accounts. • Account Inquiries: Respond to customer inquiries regarding account balances, transaction history, and credit limits. • Dispute Resolution: Investigate and resolve customer disputes related to transactions, providing timely feedback and solutions. • Fraud Management: Monitor accounts for fraudulent activity and assist customers in reporting and resolving fraud-related issues. • Card Replacement: Facilitate the replacement of lost or stolen cards, ensuring a smooth and secure process for customers. • Cash Advances: Process cash advance requests and explain terms and conditions to customers. • Customer Support: Provide exceptional customer service, addressing inquiries and concerns with professionalism and empathy. • Documentation: Maintain accurate records of customer interactions and transactions in compliance with bank policies. Benefit Advocate OPTUM (United Health Care)-Cebu City, PH October 2020 to November 2022 • Processed claims effciently and accurately within designated timeframes. • Resolved conficts between customers and provided satisfactory solutions. • Demonstrated exceptional customer service skills by addressing inquiries and concerns promptly. • Applied extensive knowledge of healthcare terminology in daily tasks. • Utilized in-depth understanding of insurance policies to assist clients with coverage questions. • Solved complex problems effectively and effciently in a fast-paced work environment. Appointment Setter Real Estate Cold Caller Keller Williams Realty-Work January 2020 to August 2020 My role will be to generate leads and get in touch with interested buyers and sellers. My outreach activities would entail calling and email outreach as well as networking to get in touch with the prospective buyer or seller. Some of my work includes lead qualification, calendar management of appointments, and interaction with clients, which would be essential in making relationships. My ultimate aim is to ensure a steady flow of appointments to drive sales and help support the agents in closing deals. Accounting Specialist II, QuickBooks Concentrix-Cebu City June 2018 to January 2020 • Resolved incoming calls from customers in a timely and effective manner. • Provided exceptional customer service by addressing inquiries and concerns with professionalism. • Offered remote assistance to customers experiencing technical diffculties. • Demonstrated expertise in software support by guiding users through installation and usage processes. • Displayed in-depth product knowledge to assist customers in making informed purchasing decisions. • Identifed and resolved issues by troubleshooting software and hardware problems. Credit Card Specialist JPMorganChase-Cebu City, PH October 2012 to May 2018 Payment Processing: Accurately process credit card payments and ensure timely posting to customer accounts. • Account Inquiries: Respond to customer inquiries regarding account balances, transaction history, and credit limits. • Dispute Resolution: Investigate and resolve customer disputes related to transactions, providing timely feedback and solutions. • Fraud Management: Monitor accounts for fraudulent activity and assist customers in reporting and resolving fraud-related issues. • Card Replacement: Facilitate the replacement of lost or stolen cards, ensuring a smooth and secure process for customers. • Cash Advances: Process cash advance requests and explain terms and conditions to customers. • Customer Support: Provide exceptional customer service, addressing inquiries and concerns with professionalism and empathy. • Documentation: Maintain accurate records of customer interactions and transactions in compliance with bank policies. Education Bachelor of Science in Graphics & Media. CEBU INSTITUTE OF TECHNOLOGY - Cebu City June 2008 to March 2010 Skills • Accounting (3 years) • US Healthcare (3 years) • B2B sales (6 years)