Je-Ann Tabo-tabo

Je-Ann E. Tabo-tabo Saavedra, Moalboal Cebu, 6032 Philippines Mobile: - / - Email:- ____________________________________________________ PERSONAL SUMMARY A presentable, articulate and energetic Customer Service Representative who loves getting things right for my customers and making them happy. I have almost 4 years of experience for offering the highest level of service to clients both face to face, online and over the telephone. I also have the experience of providing a friendly and efficient service within a fast paced and challenging environment. My key strengths lie in being productive and diplomatic when dealing with difficult situations, and in being a strong point of contact with customers. Right now I’m looking for a suitable position with a company that offers performance-driven individuals a place where they can build a successful career. CAREER HISTORY CUSTOMER SERVICE REPRESENTATIVE – January 05, 2015 – Present Littelfuse Philippines Inc. LIMA Technology Center SEZ, Malvar, Batangas INSIDE SALES REPRESENTATIVE – July 2011 to December 31, 2014 Draka Philippines Incorporated Mepz II, Basak, Lapulapu City, Philippines DUTIES: Responsible for meeting the requirements of our customers in a courteous, efficient manner. - Works directly with customers by phone, fax and written correspondence on a daily basis. - Enters customer orders in the SAP system. - Maintains customer files, computer and manually. - Answers queries to prices, and refers to superior as deemed necessary. - Be the single source of contact for customers, ensuring accuracy when giving customer feedback for questions and solutions to problems. - Continuously pursues new business opportunities. - Works closely with scheduling, manufacturing, quality, shipping and traffic, for shipment schedule to assure customer’s satisfaction. - Maintains and processes returned goods. - Prepares the RMA (Returned Materials Authorization) for items to be returned and furnishes copy to QA and Finance. Ensures that a credit/debit is issued to the customer in a timely manner. - Responsible for checking inventory levels of ordered quantities and coordinates with Production Planner to generate production orders. - Regularly updates files for current prices of the different customers. SHIPPING ENCODER - May 17, 2011 – Jul 05, 2011 METRO CEBU RESOURCES INC. Cebu City, Philippines Ensures that encoding and documentation is being done from turn-in of Finished Goods to confirmation of deliveries. DUTIES: - Responsible for the accurate encoding in SAP all received materials to and from production. - Responsible for the accurate confirmation of data from turn-in of items to confirmation of shipments to SAP. - Responsible for accurate data on the Encoders Monitoring Sheet for easy traceability. - Responsible for encoding Consolidation reports to SAP - Responsible for the sequencing of picklist to be picked on each respective shift. - Continuously supports the compliance of both DPI's Quality and Environmental Management System policies and procedures. - Performs other tasks as may be assigned by Superiors from time to time. - SKILLS AND ABILITIES - Communications -- Good written and verbal presentation skills. Use proper grammar and have a good speaking voice. - Computer Skills -- Literate in Microsoft Windows applications and Mac OS applications, standard trouble shooting, SAP literate - Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks. - Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time. - Hard-working -- As an employee, worked long hours in the company ensuring that job well-done before the target date set by the superiors. PERSONAL - Able to deal with frequent changes in the work environment. - Coping well with setbacks when targets aren’t met. - Willing to work additional hours if required. - Available for weekends and evening work. - An ability to organize and present information for a varied audience. EDUCATIONAL BACKGROUND- Southwestern University Villa Aznar, Urgello St. Cebu 6000, Philippines Undergraduate (Business Administration-major in Operation Management) 2007 - 2008 System Technology Institute STI Mandaue G/F Meritz Bldg., 520 AC Cortez Ave. Mandaue, Cebu, Philippines - Undergraduate (Associate Information Technology) 2003 – 2007 Moalboal National High School Basdiot, Moalboal ,Cebu - 1997 – 2003 Graduated as first honorable mention Awarded as Radio Broadcaster of the Year Awarded as Journalist of the Year Awarded as Best in Spelling Champion Awarded as Physics Enthusiasm Awarded as Math Enthusiasm Tuble Elementary School - Graduated as Salutatorian - Awarded as Best in English - Awarded as Best in Math CHARACTER REFERENCES Ms. Lendie Equibal Marketing Executive Benedicto College A.S Fortuna St., Mandaue City 6014, Philippines Tel. No.: - Ms. Faith Maribao F & B Supervisor Kasai Village Beach Resort Tuble, Moalboal, Cebu City 6032, Philippines Mobile: - Ms. Marilou Lubiano Technical Support Representative Convergys Corporation Asiatown IT Park, Cebu City 6000 Philippines Mobile: -