Jazzanah Flores

Jazzanah A. Flores REGISTERED NURSE Block 5 Lot 13 Phase 3 Deca Homes Tungkil, Minglanilla, Cebu 6046 E-mail Address:-Mobile Number: - __________________________________________________________________ PROFILE :      Proficient in Microsoft Word and Excel Exemplary problem-solving skills and ability to work independently Readily develop rapport with clients and health care professionals Resourceful in completing projects and has ability to multi-task effectively. Has strong work ethic and is self-motivated to learn new skills, techniques and strategies LICENSE: December 2006 REGISTERED NURSE Passed the Nursing Licensure Examination in the Philippines Registration No.:- PROFESSIONAL SKILLS: May 2016 to present Physician Review Prep Nurse – Worker’s Compensation Shearwater Health (HCCA Health Connections, Inc.) 9F 2Quad Building, Cebu Business Park, Cebu City HCCA Health Connections is an expert in recruiting and deploying highly experienced international nurses and other medical professionals for health care providers in the United States. They offer a full spectrum of Clinical Process Outsourcing (CPO) services to clients in every sector of the health care industry. HCCA is the only CPO provider in the world that provides access to internationally based registered nurses and clinicians for the U.S. health care system. Based in Nashville, Tennessee, HCCA delivers clinical solutions that enable clients to improve health care outcomes, reduce unnecessary spending, enhance quality and scope of their clinical capabilities and improve efficiency, while at the same time significantly driving down costs and increasing return on investment. HCCA’s team of health care professionals works closely with clients to ensure the highest level of care for patients while freeing up client staff teams to focus on objectives that maximize their talents. With the domestic operation headquarters in Nashville, Tennessee, three operation centers in Philippines, and a team of managers, training staff and other health care professionals located across the United States, HCCA offers a blended outsourcing model – combining offshore savings and talent with localized U.S. expertise. Utilizing the most productive, dedicated and highly trained nurses, pharmacists and clinical specialists in the world, HCCA can manage or supplement our clients’ existing health care processes where face-to-face interaction is not required as well as deliver onsite registered nurses to U.S. health care facilities. Job Description:    The Physician Review Prep Nurse reviews pertinent medical documents in ‘Columbus’ system. Provides administrative services such as listing medical records according to client specifications, selecting appropriate guideline citation according to state, composing clinical summary basing on the medical records provided, and formulating rationale for certification or non-certification of the request. Ensures that documentation is clear, concise, and grammatically correct with proper punctuation and capitalization. Utilizes only approved abbreviations with detailed attention to medical terminologies. Maintains productivity, quality, and other service standards. September 8, 2014 – April 2016 Clinical Data Coordinator- Disability Shearwater Health (HCCA Health Connections, Inc.) 9F 2Quad Building, Cebu Business Park, Cebu City Job Description:  The Clinical Data Coordinator reviews pertinent medical documents in ‘Delaware’ system.  Provides administrative services such as sorting, cleansing, organizing, and listing medical records according to client specifications.  Composes clinical summary basing on the medical records provided. Ensures that documentation is clear, concise, and grammatically correct with proper punctuation and capitalization. Utilizes only approved abbreviations with detailed attention to medical terminologies.  The employee must maintain productivity, quality, and other service standards. Quality Analyst – Medical Devices WIPRO BPO Philippines Inc. Cebu IT Tower 1 Corner Archbishop Reyes Ave and Mindanao Street Cebu Business Park, Cebu City December 29, 2011 - February 22, 2014 Job Description:        Responsible for monitoring and improving quality of complaints through its entire lifecycle, from initial triage referral through sample retrieval, investigation, and ultimately to closure/reopening as needed. Quality Analyst (QA) is also responsible for knowing when an event is sufficiently complex with significant consequences to escalate the event to the Team Specialist/Team Lead. Responsible for reviewing and determining if all actions taken by Analyst in regards to complaint handling including registration through sample retrieval, investigation, and ultimately to closure/reopening as needed, were appropriate and timely and according to defined procedures. Provides feedback and escalates repetitive complaint handling issues to the Team Leads/Operations Manager as appropriate. Assists with delegation of workload amongst the Analyst in the absence of the Team Leads. Monitors individual metrics to ensure commitments are being met. Assists in training of new employees as needed. Keeps oneself updated, aware of, and compliant to all company policies and procedures which include Information Security Management Systems  Keeps all company information which includes customer information confidential and secure May 20, 2010-December 29, 2011 Medical Device Analyst WIPRO BPO Philippines Inc. Cebu IT Tower 1 Corner Archbishop Reyes Ave and Mindanao Street Cebu Business Park, Cebu City, Philippines Job Description:         Responsible for managing a GCM event through initial triage referral, sample retrieval, investigation, and ultimately to closure/reopening as needed. Analyst is also responsible for knowing when an event is sufficiently complex with significant consequences to escalate the event to the Specialist/Team Lead Primary, single source customer contact Responsible for gathering event registration information (as defined by SOP’s) from customers Owns and manages the event through registration through potential regulatory reporting, sample retrieval, investigation, provide customer response and ultimately to closure/reopening as needed Responsible for contacting SME’s, GCM Specialist/Team Lead as needed to obtain complaint closure Responsible in timely escalation of significant events to the Specialist/Team Lead Keep oneself updated, aware of, and compliant to all company policies and procedures which include Information Security Management Systems. Keep all company information which includes customer information confidential and secure. February 2008 to September 2009 Nurse Emergency Room/Medical/ Surgical/OB/Pedia Ward Elisa R. Ochoa Memorial Maternity and General Hospital 702 San Jose Street Butuan City, Philippines Job Description: Registered Nurses (RNs) comprise the largest group of healthcare workers. Work directly with patients and their families. Primary point of contact between the patient and the world of health care, both at the bedside and in out-patient settings. Performs frequent patient evaluations, including monitoring and tracking vital signs, performing procedures such as IV placement, phlebotomy, and administering medications. Because the RN is much more regular contact with patients than are physicians, the RN is usually first to notice problems or raise concerns about patient progress. Floor Nurse Duties and Responsibilities:  Responsible in rendering nursing care of patients, supportive and restorative of life and well-being.  Assess, plans, and implements nursing activities based on identified health problems, through case findings, health teaching and counseling.  Participate in the orientation of new personnel and non-nursing personnel in their respective unit.  Assist in the improvement of nursing care. Act as a team leader and performs her duty to the best of her ability for quality and patient care. Must be able to carry out  doctors order within hospital policy and legal limitations, maintains records, nursing notes and individual care. Maintains good relationship with hospital personnel and public. Emergency Nurse Duties and Responsibilities:  Assessment of overall patient status through, but not limited to, obtaining initial vital signs, IPPA, Glasgow Coma Scale  Collects patient data, health histories and document findings noting pertinent normal and abnormal findings.  Renders assistance during physicians examination, anticipates their needs and assumes responsibility for the execution of the physicians order  Performs procedures such as, but not limited to, suctioning, NGT insertion, wound dressing, initiation of intravenous fluid therapy, urinary catheterization, medication administration, oxygen therapy, ECG, nebulization, cardio-pulmonary resuscitation  Prepares and administers initial medications (oral, sublingual, subcutaneous, intramuscular, intravenous, anal route) to patients according to physicians order  Does skin sensitivity test and refers the same to the physicians for reading.  Assists physicians in NGT insertion and in minor surgical procedures such as debridement, suturing, circumcision, incision and drainage, excision of mass, casting, close reduction, etc.  Submits necessary laboratory and x-ray requests and assist in providing instruction to patients regarding the test preparation  Transports patient to ward on a stretcher or wheelchair and endorse the patient to charge nurse properly EDUCATION: College: March 27, 2006 Bachelor of Science in Nursing Father Saturnino Urios University San Francisco Street, Butuan City, Philippines March 23, 2004 Associate in Health Science Education Father Saturnino Urios University San Francisco Street, Butuan City, Philippines Secondary: June 1998 – March 2002 Agusan National High School A.D. Curato Street, Butuan City, Philippines Graduated in Secondary Education Elementary: June 1996 – March 1998 Taguibo Elementary School P-1 Taguibo, Butuan City, Philippines Graduated in Elementary Education June 1992 -March 1996 Butuan Central Elementary School A.D. Curato Street, Butuan City, Philippines PERSONAL INFORMATION: Age: Date of Birth: Place of Birth: Nationality: Marital Status: Height: Weight: 31 years old November 5, 1985 Iligan City, Philippines Filipino Married 5 ft 4 inches 110 lbs REFERENCES: Maria Jubel Cabahug, RN Nurse Team Lead – Shearwater Health 9F 2Quad Bldg. Cebu Business Park Cebu City, Philippines Mobile Number:- E-mail:-Catherine Horolan, RN Nurse Team Lead – Shearwater Health 9F 2Quad Bldg. Cebu Business Park Cebu City, Philippines Mobile Number:- E-mail:-Archie Abad, OTRL Operations Manager- WIPRO BPO Philippines Inc. GAGFA Building, Panagdait Mabolo, Cebu City, Philippines Mobile Number:- E-mail:-Roxanne Causing, RN Team Lead- WIPRO BPO Philippines Inc. GAGFA Building, Panagdait Mabolo, Cebu City, Philippines Mobile Number: - E-mail:- I therefore conclude that all these statements are true and correct in the best of my knowledge and belief. Jazzanah A. Flores, R.N. APPLICANT