Jaztine Nikka Espiritu

Personal Profile Jaztine Nikka Espiritu Virtual Assistant / Customer Service Support Dedicated virtual assistant / customer service professional in a fast-paced environment seeking an opportunity in a team-oriented company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. How to reach me: Personal Email: - Professional Skills Computer Skills Corporate Email: - Educational Training STI COLLEGE - TANAUAN Bachelor's Degree in information Technology Graduated on May 2016 E-mail and Chat Customer Service Support Microsoft Office - Word, Excel, PowerPoint Data Entry Internet Research Social Media Management Shopify Order Fulfillment, Export, Tracking and Product Listing AliExpress Order Fulfillment Qualifications / Strengths Accurate and Average Typing Speed Persuasive Applications / Tools Used Freshdesk Zendesk Creator Studio Canva Shopify AliExpress Slack Trello WordPress Pawtoon MailChimp Google Docs Google Sheets Communication Skills Logical-Thinker Problem-Solver Possess patience and People-first Attitude. Career Summary Email & Chat Customer Service Support Smash Caliber INC. Jan 2021- July 29, 2021 40 hrs/week Address customer issues and resolve them in a timely and efficient manner Attracts potential customers by answering product and service questions and suggesting information about other products and services Virtual Assistant / Social Media Manager Navabliss Nov 2020 - June 2021 Flexible Time - 4 hrs/day Designs and creates graphic content for clients' social media accounts Schedule posts for their IG accounts Engage with audiences thru comments and private messages Answer e-mails / chat for customer support Encode / Fulfill orders on Shopify & Aliexpress Virtual Assistant Life by Design VA Services Nov 2020 - Dec 2020 Flexible Time - 5 hrs/week Design and create graphic contents for clients Web Research Can easily adapt to new trends & technologies Highly resourceful & objective Keen to details, Responsible Positive / Friendly Attitude Certifications Social Media Management Course 101 CourseBelt October 17, 2020 IT Instructor STI College - Tanauan Oct 2017 - June 2020 Specialized teaching web development, Database Administration , .NET Framework, Intermediate Java and basics of Mobile Development Thesis Consultant / Panelist