Jazmin Jackson

JAZMIN JACKSON _____________________________ Roanoke, VA 24017 --- Professional Summary Detailed Claims Processor with mid-level experience investigating claim information for accuracy. Adept at reviewing claim submissions, obtaining verified information and corresponding with agents. Proven capability to collaborate seamlessly with diverse teams and proficient in multitasking assignments. Enthusiastic about continual learning and contributing to a dynamic team. Education Associates Degree in Business Administration August 2023- Current Virginia Western Community College Roanoke,VA High School Diploma in General Education May 2015 Magna Vista High School Ridgeway,VA Certifications Data Science & Machine Learning Fundamentals Course May 2023 Introduction to Business Intelligence Course Business Intelligence & Data Analyst (BIDA) Financial Modeling & Valuation Analyst (FMVA) Capital Markets & Securities Analyst (CMSA) Experience Senior Claims Processor May 2022-January 2023 Present Wells Fargo Roanoke, VA Analyzed contracts and claim systems to apply appropriate benefit amounts. Identified client service improvement opportunities in collaboration with team leads and managers to resolve problems. • Verified claim data accuracy in preparation for processing. Processed claims according to established quality and production standards and made corrections and adjustments to solve problems. Checked documentation for appropriate coding, catching errors and making revisions. Processed claims for payment or forwarded to appropriate personnel for further investigation Transcribed data to worksheets and entered data into the computer to prepare documents and adjust accounts. Handled modification and updating of policies. Organized information by using spreadsheets, databases or word processing applications. Administration Manager March 2020-December 2023 Present Carterly Travel •Manage all travel client information and booking portals. Organize schedules, meetings and interviews Prepare reports. Train other administrative staff members. Supervise operations of the administrative department and staff members. Organize business function schedules and events. Director of marketing team, manage content creation, team member assignments and production. Client Technical Support Associate Aug 2018-Dec 2020 Comcast Resolve escalations from technicians involving troubleshooting all lines of business Escalate unresolved issues to the appropriate fix agency Perform customer callbacks to determine success of troubleshooting and repair activities • Resolve issues with malfunctioning products Conduct research to address customer concerns Developed and tested new product offerings Maintained and updated customer service database Provided on call support for critical issues along with ticket submission Handle customer inquiries, billing questions and payment extension/service Route technical queries to designated channels for proper resolution of service and equipment issues • Conducted functionality tests on computers and hardware to assess operational issues. • Supported customers with password resets and account customization. Conducts phone surveys to clients to ascertain the company's quality of service Recorded complaints, product deficiencies, returned orders and other customer documentation in the system. Skills Word Processing Data entry Project management SAP Leadership Negotiation Research Cisco routers HIPAA Technical Support