Jazmin Elizabeth Jaakkola Gomez

Jazmin Elizabeth Jaakkola Helsinki, Finland -- Objective: Secure a responsible career opportunity to fully utilize my knowledge and skills while contributing significantly to the company's success. Personal Details: Nationality: Finnish/Nicaraguan Gender: Female Marital Status: Single Languages: Native level in Finnish (C1) Native level in Spanish (C1) Advanced level in English (B2) Professional Experience: Bilingual (English-Spanish) Associate experienced in Fintech/Credit cards - Sable Card March 30th, 2022 - December 10th, 2022 In charge of maintaining positive customer service records within different communication channels while keeping strong communication with the partner bank in a fast-paced and complying environment in emerging markets. My main duties were resolving customer complaints and third-party complaints(Banks & Fraud Analysts). Additionally, monitoring suspicious bank accounts, accounting paperwork, and financial transactions for fraudulent and suspicious activities within an organization while complying with the country's laws and regulations. Risk Analyst Supervisor- IBEX- Nicaragua. September 30th, 2019 - January 06th, 2022. I was an integral member of a team of investigators, analysts, and specialists conducting complex investigations of fraud activity in the banking industry. Helping investigate possible emerging fraud threats and helping with process improvements. At the same time, maintaining the confidentiality of all information obtained during the investigation process. Additionally, I motivated the team to meet targets for continuous improvement to create a sense of ownership and values among the employees. Effectively communicate with associates and different departments in the organization to ensure effective and strong communication. Substitute Dance Teacher - Colegio Centromerica June 10th, 2018 - November 28th, 2021 Followed lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students. Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment. At the same time, developing lesson plans and maintaining strong communication with parents. Personal Assistant for a Busy Tour Leader January 17th, 2016 - March 26th 2018 I provided remote/office assistance to business management, planning, developing, and promoting tourism products. My daily duties included researching and organizing data, interacting with future clients on my employer’s behalf, and performing additional clerical tasks like updating calendars or sorting documents, booking accommodations and flights, marketing, and proofreading in English, Spanish, and Finnish. Seasonal Artistic Co-direct and Logistics Coordinator December 2019 - Overseeing the production of different Contemporary Dance Festivals and dance performances. My primary duties are running rehearsals and making decisions regarding creative and practical production elements. As well as managing the budget for different projects, accommodation, and transportation among foreign and national artists during performing seasons. General Translation Service in English, Spanish and Finnish January 2021 - Finnish/Spanish/English Freelance Translator with experience in transcription, proofreading, and audio translations in different short-term projects. Educational Background: 2019 – 2022 Degree in International Business - Atlantic International University, USA. 2022 - Online Business - Next U 2015 - 2019 Advance Technician as a Professional Contemporary Dancer Key Strengths and competencies: ● Good interpersonal skills. ● Willing to work in a challenging, dynamic, and schedule-shifting environment. ● Fast learner with a positive attitude. ● Multi-tasker in fast-paced environments. ● Honest and determined. Skills: ● Microsoft office skills (Word, Excel, and PowerPoint) ● Gsuite Expert ● Office 365 Expert ● Motivational ● Punctual ● Expert using Zendesk, Salesforce, HubSpot, Help Scout, and Slack. ●Social Media Management ●Canva Expert