Jazmin Burchett

Jazmin Burchett EXPERIENCE Lead Program Analyst – Continuous Process Improvement U.S. Army Watervliet Arsenal, April 2024 – Present (on leave; available immediately) • • • • • • • • • • • CPI Deployment Director, managing strategic initiatives across four major directorates to include Operations and Production, Customer Programs, Quality & Logistics, Installation Management, and Special Staff Leads a team of five while managing multiple improvement projects across departments Achieves an annual multimillion-dollar return on investment (ROI) goal for the Watervliet Arsenal, by reducing defects, cost and lead time across three value streams Leads Kaizen events and improvement projects within three value streams, achieving improvements in defect rates and productivity through the execution of Lean Six Sigma projects and strategic engagement Develops and administers CPI Strategic Plan, performance standards, and employee training Conducts briefings for executive leadership, including Commanding Officer and Commanding General, TACOM HQ Develops and conducts Lean Six Sigma training for the Watervliet Arsenal workforce, to include skills such as Value Stream Mapping, Root Cause Analysis, Cause and Effect Diagrams, Process Mapping, and A3 Methodology Develops, compiles and reports metrics/key performance indicators to all levels of leadership Utilizes key performance indicators and data analysis to prioritize improvement efforts within manufacturing and administrative departments Responsible for coaching and maintaining Management for Daily Improvement (MDI) efforts across 16 different working groups across the arsenal Implemented a PowerApp and PowerBI dashboard to streamline the MDI feedback process to effectively meet the needs of internal customers Industrial Engineering Technician - Continuous Process Improvement U.S. Army Watervliet Arsenal, June 2020 – April 2024 • • • • • • • • • • CPI Deputy Deployment Director for Watervliet Arsenal, serving as point of contact for higher headquarters Led all improvement events for the Operations Directorate, comprising of three separate business units Developed virtual tools to track metrics, reducing defects by 28% and manufacturing lead time by 60% Created a virtual mission control and a new process to lead remote teams and complete successful projects from behind the computer screen during the COVID-19 pandemic Facilitated cross-departmental Kaizen events and projects using Lean Six Sigma methodologies Led Chrome Integrated Project Team, optimizing problem-solving and reporting during contractor transitions Coordinated efforts between Manufacturing, Quality, Production Planning, Production Control and Maintenance to ensure project completion and sustainment Managed regular briefings and leadership updates on project metrics and ROI Trained employees in Lean Six Sigma tools and best practices, leading to improved efficiency Worked closely with leadership, using investigative techniques to determine best approach for problem-solving large-scale issues Collateral Duty Appointment Special Emphasis Program Manager - EEO SEPM Team, July 2019 – April 2023 • • • • • • • • Planned and delivered presentations for WVA Special Observance events Researched and secured guest speakers for all EEO events Coordinated venue and food logistics for SEPM luncheons Created and strategically dispersed all marketing materials for EEO events to ensure maximum attendance Ensured compliance with DoD Directives and improved cultural communication Analyzed personnel policies to remove barriers for the WVA workforce Coordinated with TACOM EEO on Reasonable Accommodations Met with leadership to address employee concerns and propose improvements Workforce Development Assistant U.S. Army Watervliet Arsenal, May 2019 – June 2020 • • • • Streamlined employee onboarding processes, reducing turnover through improved training programs Planned bi-weekly new employee onboarding activities Developed reporting procedures to enhance training compliance and efficiency Coordinated training programs and community outreach initiatives to build a talent pipeline Collateral Duty Appointment Collateral Duty Safety Representative (CDSR), Special Staff Directorate • • Assisted with safety training for Special Staff and conducted monthly inspections Supported supervisors with safety improvements, employee training, JSA reviews, and work orders Charting Specialist Lamar Advertising, February – May 2019 (NOTE: Brief employment duration due to timing of hiring action at U.S. Army Watervliet Arsenal) • Managed advertising inventory across five markets, ensuring timely project completion Online Program Associate Excelsior College, August 2017 – February 2019 • • • • • Managed online course content for nursing courses, ensuring proper formatting and accuracy Processed instructional contracts for adjunct professors each semester Developed online student and faculty resources, including work guides and presentations Facilitated and recorded training seminars for students and staff Provided technical support for learning management system and embedded tools, such as TurnItIn, Grammarly, etc. Development Coordinator Dr. Moran, DDS Pediatric Dentistry, May 2012 – August 2017 (Note: Dates were periodic throughout college and subsequently full-time) • • • • Developed marketing strategies and managed community outreach program Responsible for all digital content, including website and social media accounts Scheduled and conducted educational visits to local preschools Processed dental and orthodontic claims for a large, fast-paced office • Managed front-end client relations and HIPAA-compliant operations Promotions Director Zimmer Broadcasting, April 2015 – February 2016 • • • • • Supervisor of Promotions Department, including Street Team and Web Design Assistant Led promotions team, managing events and digital content to increase engagement and sales Coordinated closely with Account Executives on new promotions, ad sales and remote broadcasts Developed and scheduled all promotional spots and advertisements to air according to contracted times and durations, maintaining compliance with client agreements Created graphics and web banners for online promotions using Adobe InDesign Service Coordinator / Administrative Assistant Sign Studio, Inc, May 2011 – April 2014 • • • • • Managed accounts payable and receivable, ensuring timely and accurate accounting Served as liaison between clients and Project Managers, ensuring exceptional customer service Provided graphic design support to Project Managers for various campaigns and deliverables Scheduled new installations and service calls Coordinated with multiple municipalities to obtain required building and signage permits, ensuring regulatory compliance and project timelines Event Planning Internships • Evolution Media (Barcelona, Spain), September – December 2013 • Artswego (SUNY Oswego), January – May 2013 • Media Summit Planning Board (SUNY Oswego), August – October 2012 EDUCATION & SKILLS B.A. in Broadcasting and Mass Communication State University of New York at Oswego, May 2014 • Lambda Pi Eta National Communication Honor Society TRAINING & CERTIFICATIONS Lean Six Sigma Black Belt Candidate & Certified Green Belt, U.S. Army Data and Analytics Level I Certification, TACOM, U.S. Army EEO Special Emphasis Program Manager Certification OSHA 10-Hour Certification Civilian Basic Course, Army Management Staff College COMPUTER PROFICIENCIES Windows & Mac operating systems, Microsoft Office Suite, Visio, SharePoint, Canva, Minitab, Mural & Miro (Visual Collaboration Tools), Adobe Acrobat Pro, Canvas & Blackboard (LMS), Army Enterprise Systems, SAP/LMP (Logistics Modernization Program), PowerBI, PromoSuite SKILLS Conversational Spanish, Leadership and Transformational Coaching, Kaizen, Value Stream and Process Mapping, Strategic Planning, KPI Development and Reporting, Executive Briefings and Presentations, Event Planning and Coordination, Cross-functional Team Leadership, Strategic Communication, Scheduling and Client Relations, Content Creation and Graphic Design