Academic Background
-High School Diploma
Saint Raphael’s School (Tegucigalpa, Honduras)
- (Partial Studies) Bachelor In Psychology, UNAH (UNIVERSIDAD NACIONAL AUTONOMA DE HONDURAS/en. NATIONAL AUTONOMOUS UNIVERSITY OF HONDURAS)
2018 – Present: Deutsch Als Fremdsprache, VOLKSHOCHSCHULE HANOVER
Job Experience
Marriott Hotels/At Your Service Agent.
Helped out hotel guests with room service, phone check-outs, any other service guests needed help with.
Allied Global/CS & Sales Rep.
Blu-Fusion campaign, hotel reservations for people all over the world mostly USA, Refunds, Cancelations, tickets and chat support through Zendesk.
Startek/Customer Service Rep.
T-mobile Support for mobile phones. Technical support for customers with phone, mobile and internet services, troubleshooting, service subscriptions and cancellations.
Grupo Levanter/ Bilingual Interpreter. (Spanish- English)
Bilingual Interpreter for public institutions in the USA, private banking firms, insurance coverage companies, emergencies (911 line), child and family social services.
Dream Reach Virtuals/Customer Service Rep.
Refunds, Cancellations, Payment Subscriptions, etc.
ViewBug/Social Media Management.
Scheduling posts for Instagram, Facebook, Tumblr and Pinterest using the HootSuite platform.
General Cathedral Capital/Social Media Management – Virtual Assistant.
Executed lead generation systems, kept organized databases, responded to emails, Facebook Ads.
Sharp 10 Group/ E-mail Handling, Social Media Management, Virtual Assistant.
Phone calls, messages, managed Google Calendar, schedule meetings, returned calls and emails, managed emails and created email accounts on Go Daddy.
Max Properties/ Real Estate, Social Media Management, Virtual Assistant.
Phone Calls, E-mail Handling, Social Media posting using the HootSuite Platform, scheduling appointments.
CRS Property Solutions/ Real Estate, Social Media Management.
Research properties fill out information regarding the properties using Podio, E-mail management.
Kin Affiliates/ Digital Manager.
Creating offers in UK sites, Scheduling posts to go out on Facebook and Instagram, WordPress Article Writing.
TripCam/ Live Chat Support, Social Media Management.
Online Chat Support, Scheduling Posts.
51Talk/ Language Tutoring.
Online English Classes.
BLUME / Social Media Management, Content Creation
Schedule, archive, create content
NANA.io / Customer Support
Inbound calls, order creation, schedule appointments, team management.
SecureShip / Support
Ticket, email, phone support.
Skills
Ability to type 77 wpm.
SEO (Search Engine Optimization)
SMM (Social Media Management)
E-mail Handling
Data Entry
Real Estate Lead generation experience
Ability to work with different platforms such as: Trello, Slack, Zendesk, Salesforce, Podio, LiveChat, HootSuite, etc.
8-year experience in call center industry.
Telephone Support
Chat Support.
Quickbooks online
QuoteWerks
AutoCad (MeasureSquare)
Languages
Spanish: Native
English: C1 – 100% Fluent / Native
German: Level B1
Profile Overview
Respectful, responsible, perseverant, fast learner, open minded, reliable.
Can meet deadlines without an issue.
Artistic abilities, bilingual, creative.
