Jazine Monique Custodio

I am a seasoned Account Manager with a knack for driving member success and curating exceptional customer experiences! My journey, marked by a series of impactful roles, has equipped me with a versatile skill set and a passion for fostering strong client relationships.

• Account and Community Manager (Oct 2022 - Jun 2024):From managing inbound requests and providing backend support, to onboarding and help with churn management, I’ve been the go-to person for ensuring members and colleagues thrive. Regular Zoom check-ins, account expansion opportunities, and data-driven insights were part of my major activities.

• Senior Member Success Associate (Jan 2022 - Sep 2022): I mastered the art of remote backend support for a Texas-based startup, seamlessly managing media, reports, and member activities.

• Business Development Executive (Jun 2021 - Jan 2022): Building client relationships and optimizing payment solutions was my game. I excelled in client onboarding and driving business spend.

• Value Generation Coach (Nov 2019 - May 2021): I was the linchpin for training and production leaders, ensuring new hires excelled. My proud moments? 100% certification for New Hire Classes 38 and 40 and snagging the Employee Gold Award in 2021.

• Customer Care Professional (Oct 2017 - Oct 2019): From billing inquiries to dispute setups, I provided comprehensive card member services, earning accolades like Champion Fig Specialist and Employee Sapphire Awardee.

• Merchant Disputes Specialist (Aug 2016 - Aug 2017): Investigating billing disputes and negotiating refunds were my daily bread, all while ensuring compliance with Visa and Mastercard guidelines..

• Fraud Inbound Specialist & Coach (Jun 2013 - Aug 2016): I played a pivotal role in setting up and coaching teams, driving KPI performance, and enhancing fraud detection processes.

• Customer Service Roles: With roles dating back to 2010, I honed my skills in telecommunications, financial profiling, and service restoration.

Each role has been a step in my journey towards limitless professional growth, making me a dynamic and results-driven team member ready to bring value to any company. Let’s connect and explore how I can contribute to your organization’s success!