Jazer Alvarado

Jazer V. Alvarado Address:                      810 Aurora Boulevard, Cubao, Quezon City, PH Email:                           -Mobile#:                      - Birthday:                         April 28, 1996    Skills and Qualifications: ·            3+ years of experience in customer service ·         1 year experience in training new hires ·         1 year of experience in taking escalated calls ·         1 year of experience in listening to new hire calls and providing feedback for development ·         Good communication skills in English, both written and verbal. ·         Strong attention to detail and desire to follow procedures. ·         Good interpersonal skills in dealing with diverse population. ·         Can work in a fast-paced environment with minimal supervision ·         Proficient in MS Word/Excel/Outlook/Powerpoint   Work Experience: Teletech – (June 2016 – September 2019) Customer Service Representative for T-Mobile, Level 2 Support – Mobile Telecommunications (June 2016 – October 2017) Assisted the customers with their billing inquiries, payments, equipment issues, account management, etc. Customer Service Representative for the Team of Experts for T-Mobile (October 2017 – April 2018) Specialized team that dealt with one of the account’s biggest markets – the state of Texas. Customer Service Representative for DoorDash (Chat, email and phone support) – Food Delivery Service (May 2018 – August 2018) Dealt with three different customers: Consumers – assisted them with placing orders, issues with the orders, account management, etc. Dashers (delivery) – assisted them with their Dasher applications, issues with the deliveries, account management, navigation, etc. Merchants – issues with the deliveries, account management, feedback, etc. Trainer (August 2018-September 2019) :DoorDash Took calls with the new hires Did call listening and provided feedback for the new hires’ development Kept track of the new hires’ individual progress. Includes their performance during classroom training and nesting. Collated and presented the new hires’ individual and overall batch performance. Emailed summaries with attached excel/word reports to operations Presented the data to the managers and transition team leads. Provided feedback to decks and training materials before launch. Iqor Philippines (March 2020 - August 2020) Spanish Account Verifier (Bilingual Post) Verified customer’s name and account number before transferring them to an account specialist.  Providing the name and account number to account specialist before transferring calls.  Virtual Assistant – Data Entry (August 2020 – October 2020) Presto Shop App Took phone calls from the client whenever he does QA Audits on BP Gas Stations. Collated and organized all information related to QA Audits and input everything on the QA form from Presto Shop App. Used all data and pictures submitted by the client to create a report and submit it on Presto Shop App. Educational Background: College:       University of Santo Tomas -)                     BS Biology Spanish Education:Hola Amigos, Mandaluyong City – Level 1-4 Intensive Spanish Course (November 2019 – January 2020)