Jazelle Ann Capuli
Software Developer
Address Urdaneta, Pangasinan, 2428
WWW https://bit.ly/3batLsr
Phone-
LinkedIn https://www.linkedin.com/in/jazz-
E-mail-
tech-services
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and
developing administrative and procedural processes. Focused and communicative individual
possessing superb data entry, time management and customer service skills. Offering 6 years of
employee experience providing quality administrative support to clients.
Skills
English Communication
Advanced MS Office Suite
Customer relations and communications
Resourcefulness and Creativity
Business writing
Excellent
Excellent
Excellent
Excellent
Excellent
Critical Thinking
Excellent
File Organization
Excellent
Work History
Mar 2019 -
Information Technology Consultant
Current
Contractual, Mabalacat, Pampanga
Designed, developed and implemented Software solutions used by 100% staff.
Troubleshot network and software issues to achieve software reliability by 30%.
Planned and developed interfaces, databases and websites using Google
sheets and Appsheet, Firebase and Google APIs, Name.com, Wordpress.com
and Flamelink CMS that simplified overall management and offered
ease-of-use that increased productivity by 50%.
Designed images, videos and other graphic materials involved in marketing
strategies using Photoshop, Vectr.com and Adobe Premiere Pro which
effectively persuaded more clients to do business.
Oct 2019 -
Call Center Representative
Mar 2021
TaskUs Inc., Clark, Pampanga
Achieved and consistently exceeded revenue quota through product and
service promotion during routine calls.Assisted 1000 customers in monthly
average by answering questions, responding to inquiries and handling
telephone requests.
Processed over 300 debit and credit card and electronic check payments per
month using site's automated system.
Educated customers about product terminology, features and benefits to
improve customer satisfaction.
Resolved complaints efficiently to satisfy customers and encourage future
transactions.
Answered phone with friendly greeting to create positive inbound calling
experience for customers.
Offered technical support for online purchases and helped customer
navigate website to facilitate buying process.
Evaluated customer information to explore issues, develop potential solutions
and maintain high-quality service.
Enhanced productivity by staying on top of call scripts and maintaining
control over direction of conversations.
Consistently maintained 90% customer service satisfaction ratings through
quality control.
Learned and maintained in-depth understanding of product information,
providing knowledgeable responses to diverse questions.
Feb 2019 -
Information Technology Specialist
Jan 2020
BIPS Business Support Services, Mabalacat, Pampanga
Built reliable firewalls to defend from hackers, sniffers, malware and viruses
which secured vital information and system backups through databases by
100%.
Built systems using Google Sheets, Google Sites, Google Forms and Google
Cloud Platform tools that helped increase company's productivity by 80%.
Worked with software development team on reported errors and bugs on
newly released software and assisted in deployment of release which resulted
to 200% increase of productivity
Liaised effectively with others to promote on-going network design,
reevaluation and optimization that scaled with company growth to 50%.
Drafted and distributed training manuals for devices used by 100% employees
in IT Department.
Coached and trained end-users on functions, features and basic
troubleshooting of software such as Google Sheets, Google Calendar,
Dialer360 and AppSheet.
May 2018 -
Software Developer
Jan 2019
BIPS Cosmetic, Angeles City, Pampanga
Developed mobile apps, design its databases, created websites along with all
its contents and designing market banners, posters and logo that drove
clients' interest to do business.
Unit-tested code for robustness, including usability, and general reliability to
run in more devices possible and gained 100% trusts from clients.
Delivered weekly progress report to executive staff and informed applicable
parties of upcoming milestones.
Successfully integrated push notifications into apps using Firebase, bolstering
user engagement to 20%.
Developed 3 Android apps using Android Studio from inception to
deployment, supervising all phases.
Employed third-party APIs to facilitate seamless access to external, in-app
cloud data.
Aug 2016 -
Professional Teacher
May 2017
Bataan National High School, Pilar, Bataan
Facilitated and supervised students in Senior High with subjects such as
Advanced Mathematics and Computer Information Technology.
Nov 2015 -
Data Entry Specialist
Mar 2016
Software Ventures International, Balanga, Bataan, Bataan
Compiled data and reviewed information for accuracy prior to input.
Managed documents by organizing forms, making photocopies, filing records,
preparing correspondence and creating reports.
Completed data entry tasks with accuracy and efficiency.
Obtained scanned records and uploaded into database.
Corrected any data entry error to prevent later issues such as duplication or
data degradation.
Located and corrected data entry errors and reported to management.
Education
Jun 2016 -
Certificate in Teaching Program: Professional Teaching
Mar 2017
BPSU Balanga Campus - Don Manuel Banzon Street, Balanga, Bataan
Gained a professional teaching license to facilitate learning, learned effective
teaching strategies, and educational technology
Majored in Computer Information Technology
Minored in Mathematics
Jun 2011 -
BACHELOR OF SCIENCE: Computer Science
Mar 2016
BPSU Main Campus - Tenejero, Balanga, Bataan
Gained a Bachelor degree in Computer Science majored in Software
Development.
Dissertation: Automotive Services Portal using Android Technology
Certifications
Licensed Professional Teacher for Senior High School major in Mathematics and
Computer Technology- 2017 to Present
Character References
Name: Pamela Armada-Juco
Position: Taskus Inc. Supervisor
Contact #:-
Name: Gerson Plosconos
Position: KishurCalls CEO (Former BipsCalls)
Contact #:-
Name: Armando Capili
Position: Assistant Schools Division Superintendent (Former BNHS OIC)
Contact #:-
