Jazel Barra

JAZEL BARRA (- ‫-Makati City, Philippines 1212 EXECUTIVE SUMMARY Visionary and results driven operation supervisor with proven experience in supervising, administrative support, project management, leadership, back-office operations, and customer service. Demonstrated expertise managing schedule, coordinating meeting, communication, and handling various correspondence with high precision and confidentiality in compliance with company’s regulations and guidelines. Finally, an exemplary and dynamic change agent with the ability to analyze comprehensive data and issues and make good decisions to achieve sustainable growth and the ability to thrive in a fast-changing environment with a strong ethical and professional value. Known for cultivating autonomous yet collaborative cultures that blend creativity and critical thinking with data-driven insights to deliver services that align with business long term objectives and goals. PROFESSIONAL EXPERIENCE Operation Supervisor Teleperformance/ FedEx Account | March 2024 - present Providing customer-centric support ensuring timely and high-quality service contributing to a seamless operation. ● Assisted agents in handling customer’s concern providing outstanding experience through systematic and customer centric approach. ● Managed communications through email, text messages, and calls addressing customer’s inquiries and provide the best solution to address the issue. ● Providing administrative and back-office support including but not limited to handling emails or fax, paperwork, changing or updating customer’s information ensuring 99% accuracy and timely support. ● Efficiently resolving concerns and inquiries by providing assistance in logistic operation, managing schedule, and producing alternative solution to effectively resolved issues demonstrating high commitment to excellent customer service. ● Lead, mentor and manage a high- performing team, fostering a collaborative and results- driven work environment. English Teacher /Educator Wellspring Academy of Canlubang Inc. | July 2023- January 2024 Providing outstanding service characterized by strong attention to detail, good communication and written skills, and commitment ensuring timely and quality learning-teaching environment. • Designed and implemented daily lesson plan, ensuring to provide student-centric approach which help student to learn new things. • Maintain a collaborative and friendly environment inside and outside the classroom and promote • Fostered student’s curiosity and interest in learning through hands-on activities. • Supported and mentored struggling students with positive and healthy coping strategies and daily talk before the class begin. EDUCATION City College of Calamba Bachelor of Secondary Education major in English Laguna, Philippines KEY SKILLS • • • • • Microsoft Office Email/Fax Management Calendar Management Flexible/Fast learner Project Management • • • • • Leadership Adoptability Teamwork Communication Skills Data Analysis and Critical thinking