Jayzar Villanueva Roña

JAYZAR ROÑA C U S T O M E R S U P P O R T T E C H N I C A L - PROFILE - Seeking a challenging career with a progressive organization that 2870 Del Pilar St. Liliw, Laguna PH 4004 SKILLS provides an opportunity to capitalize my passion for Information Technology. EXPERIENCE Problem-Solving CUSTOMER SERVICE REPRESENTATIVE Technical and Analytical Thinking Teleperformance Computer and Network - Troubleshooting Managed high-volume workload via email and answering customer Phone & Email Support telephone calls within a deadline-driven environment. Resolved an Interpersonal Skills average of 150 inquiries in any given week and consistently met Strong Communication and Pursuation performance benchmarks in all areas. Assisted clients with general support for billing and account, hardware, peripherals, network connections, and software. Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support. EDUCATION TRAINING - CISCO CERTIFIED NETWORK ASSOCIATE Mapua Institute of Technology- STORE OWNER Jayzar's Sari-Sari Store-, 2020-present Effectively manage merchandise including buying, receiving, BS. ELECTRONICS ECOMMUNICATION ENGINEERING(UNDERGRAD) De La Salle Lipa- maintaining POS, and complete inventories. Build a strong client base through excellent customer service.