Jayzar Dizon
Customer Service Representative
About me
--www.linkedin. com/in/jayzardizon
Marilao, Bulacan Philippines 3019
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Experience
January 2021 - February 2022
Customer Service Consultant | Anz Global Services and Operations
Engaged customers in conversation to uncover needs with probing
questions and overcome objections using persuasive techniques.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
Gained in-depth understanding of company products, systems and
policies to give customers expert support.
Exceeded performance targets consistently by maintaining strong
call control and calm in stressful situations.
January 2018 - February 2021
Advisor Sales 2 - Subject Matter Expert | Concentrix Philippines
Analyzed business problems, identifying root causes and
developing robust solutions.
Worked with multidisciplinary teams in new product rollout,
effectively addressing inquiries and troubleshooting issues.
Collaborated with management to identify and prioritize new
development concepts.
Supported teams in continuous delivery of quality products and
services, enhancing usage and introducing new features.
Actively listened to customers, handled concerns quickly and
escalated major issues to supervisor.
July 2016 - September 2017
Technical Support Representative | [24]/7 Customer Philippines, Inc.
Provide advanced diagnostic tools to help address technical
inquiries and get services running smoothly.
Used ticketing systems to manage and process support actions and
requests.
Resolved diverse range of technical issues across multiple systems
and applications for customers and end-users across various time
zones.
September 2015 - June 2016
Technical Support Representative|Convergys
Explained security measures in simple terminology to help users
understand malware and phishing threats.
Identified potential sales and cross-selling opportunities and
informed supervisor.
Education
March 2012 - January 2014
Bachelor of Science in Tourism Management
Colegio De San Gabriel Arcangel - San Jose Del Monte Bulacan
