Jayvee Torres Berame

JAYVEE BERAME Email:-Mobile: - Skype:-Current Address: 2nd Flr 1st Door, Yago Apt., Beta St., VGH, Concepcion Grande, Naga City, Philippines 4400 Overview: I have 5 years of experience in Customer Service assisting U.S., Australia and New Zealand customers. I also have good background in Sales, Escalations and Technical Support. I was trained at a large Call Center Companies in the Philippines and served as Team Lead for more than 1 year. I can provide phone support, chat support, ticket and e-mail and will do everything I can to delight your customers. Good communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to refine skills that are very close to my personality and that I consider very essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, integrity, honesty, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. PROFESSIONAL EXPERIENCE Sales Consultant & Independent Decision Maker JetStar Flight Reservations Stellar Philippines Naga March 2015 – Present Sales Consultant Telstra Convergys Philippines, ETON Centris QC, SuperSite October 2014 – February 2015 CAE Consultant, Billing and Disputes Telstra Convergys Philippines, ETON Centris QC, SuperSite May 2014 – September 2014 SKILLS > Team Management > Process Improvement > Customer Service and Sales > Basic Computer Troubleshooting > Keen on Details > Time Management > Patience > Attentiveness > Proficient Computer Skills > Ability to handle difficult situations Subject Matter Expert Intuit Install/Tech, Intuit Registration Sutherland Global Services, PCC, Taguig City February 2014 – April 2014 Team Lead, Process Lead Intuit QuickBooks Billing Administration/Tier 2/POSA Licensing & Intuit FMS Customer Service Sutherland Global Services, CamSur September 2012 – January 2014 Tier 1 Consultant Intuit Quickbooks Customer Service Sutherland Global Services, CamSur November 2011 – September 2012 EDUCATION Diploma in Information Technology STI College Sta. Maria Triple A Bldg., Poblacion, Sta. Maria, Bulacan Year Graduated: 2011 CHARACTER REFERENCES Raymond “Paps” Papera Convergys Phil., Team Leader - Jed Prades Intuit Quicken, Account Manager -, - Jaevy Asuro Intuit Billing and Admin, Team Leader -, -