Jayvee Aquino Carrera

Hi, I'm a Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. I describe myself as someone with a versatile skill set, a lot of integrity, and a willingness to go the extra mile to satisfy a client/customer. My 8 years of experience in Customer Service have taught me a great deal about dealing with customers. 

SKILLS 

*Excellent Communication Skills

*Troubleshooting Skills

*Multitasking Skills

*Customer Rapport

*Customer Service

*Problem-Solving

*Computer Skills

*Data Entry

Work Experience

*CUSTOMER SERVICE REPRESENTATIVE (HEXAWARE TECHNOLOGIES LTD)

JANUARY 2021-APRIL 2022

-Developed successful tactics to sell products to customers.

-Good work ethic.

-Maintained up-to-date knowledge of products and services.

-Worked to understand the needs of each customer.

-Worked to address all customer concerns in a timely and effective manner.

-Handled customer calls and responded to queries about services, products, -promotions, and billing.

*PROCESS ASSOCIATE/COLLECTIONS REPRESENTATIVE(GENPACT PHILLIPINES LLC)

NOVEMBER 2013- MARCH 2020

-Handled a large volume of calls on a day-to-day basis with a sense of calm and a good work ethic.

-Listen to customers' questions and concerns, and provide answers or responses.

-Provide information about products and services.

-Process billing or payments.

-Review or make changes to customer accounts.

-Promoted a superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

-Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Science and Technology 

Languages

Native Spanish

Advanced English