Jayson M. Montaño

Jayson Mejia Montaño Zone 14 - A, Talisay City Negros Occidental - Philippines Email:-Mobile no.:- OBJECTIVE: To be a part of an institution that would allow me to obtain professionalism and personal growth where I can effectively contribute my skills to operations that best matches my experience. SUMMARY OF QUALIFICATION:  Trustworthy, ethical and committed to superior customer service.  Resourceful, capable of multi-tasking, good conversationalist.  Excellent customer relation skills, self-motivated and self-reliant.  Experienced more than 9 years of working on BPO/Call center industry. PROFESSIONAL EXPERIENCE: Telesynergy Corp. Room 306, 3rd Floor, St. Therese Building Rizal - Locsin Streets, Barangay 21 Bacolod, 6100 Negros Occidental Company description: Outbound call center selling services for Colleges, Research and Development firms, Legal Services, Banks etc. Date employed: July 26, 2018 (up to present)  Job description: Outbound Sales Representative  Campaign: Lead generation; Education (B to C); Student loan (B to C); IT resource provider (B to B)  Business to Consumer: Offering educational opportunities and career training.  Business to Consumer: Calling individuals with student loan and offering Student loan forgiveness that may help individuals to get out of student loan debt.  Business to Business: Offering IT content, No cost white papers, e-seminars and classes to keep our members up to date. High Trees - Richmond / Pinole, CA - Delivery Only 7946 Carlton Road, Sacramento, California 95826 https://weedmaps.com/deliveries/buds-amp-cream-richmond#/menu Company description: Founded on the belief that medical cannabis patients deserve something better than the service and quality commonly found in this industry. Date employed: March 16, 2018 to June.  Job description: Inventory Specialist / CSR  Campaign: Cannabis Dispensary. Delivery service to residential addresses. Home-based account.  Conduct Cycle Count Inventory processes to ensure accuracy and timely execution.  Schedule categories for Cycle Count inventory and maintain strict records.  Notify store management of shortages or other problems that could impact product availability.  Instruct store staff on proper procedures for locating and utilizing product inventory.  Basic customer service; processing orders via Onfleet. Convergys – Philippines One Sanparq Building, San Antonio Park Square, Lacson Street, Mandalagan, Bacolod City 6100, Philippines https://www.convergys.com Company description: Provides outsourced, integrated, and customer care. Date employed: Jan. 30, 2017 - March 15, 2018 (13 months)  Job description: Comcast - Customer Service Associate  Campaign: Technical Account and sales; Landline phone, Internet and cable TV.  Responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription. Page 1  Makes use knowledge bases and proprietary troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner that doesn’t entail product/part replacement or service cancellation.  Works as part of Customer Support and Information Technology division, working directly as part of the resolutions and subject matter experts group. They are responsible for maintaining client relationships through Technical Support for existing and potential customers who have questions and concerns about a product or service.  Achievements:  Sites Top TSR for the month of August-September with 6.98% sales.  One of the sites MVP top agents for the month of Jan. 2018. iQor Philippines, Inc. SM – Governor's Drive, corner Aguinaldo Highway, Brgy. Sampaloc 1, Dasmarinas City, Cavite, Philippines www.iqor.com Company description: BPO – Call center. Date employed: June 15, 2015 – March 02, 2016 (8 months)  Job description: Customer care – Billing specialist  Campaign: Direct TV - Satellite TV provider (TV network)  Handling bill explanation; providing payment methods and payment status. Submitting payment disputes, processing credit/ refund as per the campaigns guidelines.  Assisting clients on processing a payment via credit card or via electronic fund transfer, updating credit card information and disclosing credit card saving policy. PCI compliance.  Processing pay per view order, upgrade/downgrade package or plans; add/remove channels and offering additional services with a discounted rate or up selling.  Providing assistance on some basic troubleshooting for minor technical issues; disconnecting receivers, sending signal for channel lost and scheduling appointments for service installation or technician visit. Issuing a return merchandise authorization if necessary. Focus Direct, Inc. G/F Dona Ceferina Building 1 (STI Building) 22nd Corner Lacson St., Bacolod City, Philippines 6100 www.focusservices.com Tel. No.:- Company description: Specializing in multi-product telesales and customer relationship management. Date employed: 20th of April 2011 until the 27th of August 2014 (3 years and 4 months)  Job description: Customer’s Service Representative – 1st Campaign - Inbound; billing and sales campaign.  On CS dept. for 11-months, from 20th of April 2011 until the 3rd of April 2012.  Serving numerous clients in all areas of Business to Business and Business to Consumer’s marketing by using Customer Relation Management (CRM) services.  Servicing calls from product purchased online. Assisting customers in placing new order, offering up-sell or additional services if applicable.  Credit card verification, billing info’s and shipping address. Providing shipment details, delivery time (ETA) by the use of an on-line tracking system.  Achievement: Certified and awarded as one of the campaigns Top Agent for the month of August 2011.  Promoted as a Quality Assurance Specialist – Inbound; billing and sales campaign, from the 3rd of April 2012 until the 8th of December 2013, 18 months working with the QA Dept.  Ensures all personnel are in process when it comes to quality.  Monitor and encourage agents to achieve quality goals.  Counseling agents on quality performance issues.  Interacting with clients while on calibrations.  Recognize, document, and alert director of trends in customer calls.  Fill in for Quality Assurance Manager if needed.  Get calls ready and attend Calibrations set on a weekly or bi weekly basis per campaign.  Transitioned as a Technical Support Representative – 2nd Campaign - Inbound Chat/Phone Support Rep., from the 9th of December 2013 until the 27th August 2014, 8 months on servicing calls on related PC/Mac software and hardware issues.  Serving numerous clients on software installation on PC Microsoft Windows XP, Vista or Windows 7 (32- and 64bit) or Windows 8.and Mac computer (Mac OS X v10.7 or later). Utilizing probing questions and checking customer’s system requirements to make sure that the product is compatible. Page 2  Assisting customers on real-time troubleshooting via chat or via phone support, utilizing all tools provided by the client. Answering emails daily, sending troubleshooting steps via email and forwarding issues to the higher tech. if it needs to be escalated.  Giving remote control assistance for customer’s that is not a computer savvy or if customer requested.  Assisting customer when performing scanner calibration, ensuring that the machine scans all the info, extracts and organizes key information. Processing new order, up sell and replacements (if necessary).  Troubleshooting sync issues online using a cloud based digital filing system. Password reset, updating customer’s info, changing emails to sync and transfer files online.  TeleQuest BPO Inc. 3/F Lopues East Annex, Villamonte Bacolod City 6100 - Philippines http://www.telequestbpo.com/ Tel. No.: - Company description: International voice-enabled and non-voice business process outsourcing partner and risk management consultancy business provider. Date employed: 2nd of September 2009 until the 31st of March 2011 (1 year and 6 months)  Job description: Lead generation; Outbound Sales Representative  1st Campaign - Business to Business; On-line business directory listing (US market), selling and credit card pulling.  2nd Campaign - Business to Consumer Campaign; conducting surveys or market research, representing top British companies. Lead generation. DialTec Inc. 4th Floor, Prestige Office Tower Emerald Avenue, Ortigas Business Center Manila 1605 - Philippines http://www.dialtecinc.com Company description: Specializes in providing contact center solutions tailor made for Small and Medium sized businesses and building good business relationship with the existing and potential clients. Date employed: 28th of October 2007 until the 31st of May 2009 (1 year and 7 months)  Job description: Outbound Sales Representative / Marketing Executive  1st Campaign - Business to Business; On-line business directory listing (US market), credit card pulling.  2nd Campaign - Business to Consumer; High Speed Internet service provider, credit card pulling.  3rd Campaign - Business to Consumer; Dial-up Internet service provider, credit card pulling.  Inbound/Outbound – Selling product in bulk and servicing inquiries worldwide via phone or email.  4th Campaign - Lead generation for Pipe manufacturers / Air-conditioning distributors. Marketing, sending quotations and after sales service (basic tech-support). Customs procedures and documentary requirement are delivered through efficient communication skills and answered by phone or via email. Premier Creative Packaging Inc. Lot 3C Blk. 5, 4th St. Phase 1 First Cavite Industrial Estate (FCIE) Langkaan, Dasmariñas, Cavite 4114 - Philippines Tel. No.: - Company description: Plastic cup manufacturing and bottle printing company. Date employed: 22nd of April 2003 until the 4th of May 2007 (4 years)  Job description: Printing Machine Operator – OMSO  Basic machine troubleshooting, setting up machine tooling’s for product calibration or stabilization run.  Machine monitoring, sorting, hourly checking of end products and availability of production materials.  Evaluating samples as per quality guidelines and randomly checking end products to ensure quality.  Managing inventory and shift end report to be send to an immediate supervisor by the end of the shift. Page 3 PERSONAL DATA Date of birth Place of birth Sex Marital Status Citizenship : : : : : 3rd of September, 1984 San Roque, Naic, Cavite Male Married Filipino EDUCATIONAL ATTAINMENT Secondary Primary Tertiary : : : : Trece Martires City National High school (1997 - 2001) Trece Martires City Elementary school -) TESDA, RTC-Talisay City (2016) Shielded Metal Arc Welding –NC1 ATTRIBUTES  MS Office Application and Internet navigation proficiency. GOVERNMENT CONTRIBUTION - IDENTIFICATION NUMBERS    Social Security System – SSS Number PhilHealth Identification Number (PIN) Tax Identification Number (TIN) : : : - CHARACTER REFERRENCE Patrick Lawrence R. Tapere  Address: Bacolod City – Philippines  Mobile no.:- Jerome P. Dimaranan  Address: Trece Martires City, Cavite - Philippines  Mobile no.:- I hereby declare that all the information that was stated on this document is legal and valid based on my employment history. Jayson M. Montaño Applicant’s signature Page 4