Jayson Gumanid

Jayson Gumanid​ ​ ​ Development Project Lead Davao City, Philippines | linkedin.com/in/jaygumanid | - |-WORDPRESS DEV | CLIENT MANAGEMENT | TEAM LEADERSHIP | PERFORMANCE & SECURITY QUALIFICATION SUMMARY Senior WordPress Developer with 10+ years of experience in building high-quality websites, managing teams, and driving client success. Skilled in performance optimization, security implementation, and streamlining workflows. Proven leader adept at delivering projects on time while enhancing client satisfaction and team productivity. KEY SKILLS ✔ WordPress Development ✔ Project Management ✔ Team Leadership ✔ Performance Optimization ✔ Security Implementation ✔ Client Relations ✔ Website Maintenance ✔ Design & UI/UX ✔ Research & Innovation RELEVANT PROFESSIONAL EXPERIENCE Dev Project Lead / Wordpress Developer​ Ooze Studios​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Nov 2022 - Nov 2024 Melbourne, Australia ​ A Melbourne-based agency specializing in innovative web solutions, digital marketing strategies, and custom website development. At Ooze, I contributed as a WordPress Developer and later advanced to Dev Project Lead, managing teams and delivering high-quality projects for diverse clients. ●​ Managed a team of 5 developers, conducting daily standups and achieving 90% on-time project completion rates. ●​ Authored 100+ knowledge base articles and 50+ video tutorials, improving team knowledge retention and efficiency by 40%. ●​ Launched a profitable Website Management and Maintenance service, contributing 50% of the department’s monthly revenue. ●​ Optimized project workflows, reducing development time from 2 weeks to 1 week, resulting in a 100% increase in productivity. ●​ Implemented cost-effective tools, reducing operational expenses by 70%. ●​ Enhanced client response times from 6 hours to 30 minutes, increasing client satisfaction(NPS score) and retention rates by 70%. ●​ Delivered over 50 WordPress websites using Divi, Elementor, and WPBakery, while also handling Shopify, Magento, and e-commerce projects. Notable Achievements: ●​ Recognized as "Person of the Month" for exceptional contributions. ●​ Successfully turned around a high-touch client’s website plagued by downtime issues, gaining their trust and additional maintenance contracts. ●​ Negotiated a third milestone for a website revamp project, addressing scope changes and securing additional revenue.​ Wordpress Customer Success Representative​ Sitecare​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Jul 2022 - Nov 2022 Georgia, US ​ A U.S.-based agency focused on website support, maintenance, and digital marketing services. During my tenure as a Customer Success Representative, I served as a client-facing WordPress expert, ensuring efficient resolution of technical issues and maintaining high client satisfaction. ●​ Managed 10–20 support tickets daily via Front, resolving 80% of issues within 15 minutes. ●​ Maintained proactive communication, achieving a 95% client satisfaction rate during tenure. ●​ Applied WordPress expertise to troubleshoot technical challenges, contributing to a 20% improvement in ticket resolution efficiency. Notable Contributions: ●​ Delivered exceptional client experiences, mirroring the standards of Automattic’s "Happiness Engineer" role. Lead Wordpress Developer​ ​ VPBN​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Apr 2017 - Jan 2021 Cluj, Romania ​ A Romania-based agency building networks of marketing and article-publishing websites. As a WordPress Developer, I designed and developed bespoke WordPress websites while streamlining workflows to increase productivity and meet client expectations effectively. ●​ Increased productivity by 400%, scaling website production from 1 to 10 completed sites per week through workflow innovations. ●​ Designed and developed over 1,200 WordPress websites using various themes, plugins, and builders (Elementor, Divi, WPBakery, Oxygen, Beaver, Muffin). ●​ Supported the creation of a network of 50+ article-publishing websites, boosting client marketing capabilities. ●​ Improved quality assurance processes, reducing errors by 30% and enhancing client satisfaction. Notable Contributions: ●​ Developed a detailed checklist for selecting cost-effective, high-performing web servers, enhancing website load speeds and significantly reducing hosting expenses. EDUCATION BS Electrical Engineering​ ​ University of Mindanao ​ ​ ​ ​ ​ BS Computer Engineering​ ​ University of the Philippines​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Davao City Philippines ​ ​ ​ Quezon City, Philippines