JAYSON PETERO DEMON
Lakandula St, Sandawa Phase 2, Bucana Davao City Philippines-/-
PROFESSIONAL SUMMARY
Integrity and passion towards success! I am a competitive customer service representative that embodies integrity all the time with
almost 7 years’ experience. I worked in some prestigious call centers in here in the Philippines. I handled American companies. Few
accounts that I worked with were, DirecTV, Fitbit Smartwatch , Caviar Food Delivery, Expedia Travel Account, Cricket Prepaid
Service, Towing and Roadside assistance.
A highly enthusiastic individual and customer focused approach and exceptional communication skills. A self-motivated call center
representative professional with solid inbound, oubound, email and sms experience in high volume call center environment.
Excellent communication and problem-solving skills coupled with initiative and accuracy to provide customers with an efficient and
positive experience.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical,
and detail-oriented.
SKILLS
•
•
•
•
•
Customer-Centric
Attention to detail
Customer-Centric
Flexible
Communications support
WORK HISTORY
Convergys Philippines- Alabang Muntinlupa City, Philippine
Customer Service Associate June 2014-April 2015
•
•
Drove sales by identifying customer needs and making product and service referrals.
Answered phones and resolved customer issues and complaints.
•
Offered customers information about products such as ordering or cancelling paperviews, , prices, and special offers.
•
Billing and general information specialist
•
Telus International Philippines – Makati City, Philippines
Customer Service Representative/SME June 2015-December 2017
✓
•
•
•
TSR/ Fitbit Smartwatch/Subject Matter Expert
Handling customer objections using powerful product demonstrations.
Troubleshooting smartwatch and application
Placing, Cancelling , Tracking orders
✓
•
•
•
•
CSR/Food Delivery Expert
Captured consistent customer sales with friendly, knowledgeable support.
Explaining Bills
Placing, Cancelling , Tracking orders
Promoted products effectively by staying on top of offerings and prices
Teleperformance - Davao City Philippines
Travel Expert - January 2018- June 2019
•
•
•
•
•
•
•
Planned and booked complex and large-scale domestic and international travel packages.
Communicated with clients to determine budget, travel timeline, and accommodation preferences.
Booked transportation and hotel reservations on behalf of customers.
Prepared customers for international trips by coordinating required documentation.
Travel Expert for flights, hotels, activity, and car bookings.
Conversed with customers to determine destination, travel dates, and accommodations required.
Acquired continuous knowledge in travel-related logistics, including customs, immigration and inoculation requirements,
hygienic practices, and political.
Concentrix – Davao City Philippines
Technical Customer Service Representative September 2019- July 2021
•
•
•
•
•
•
Troubleshoot technical issues over the phone delivering expert support for diverse needs.
Troubleshoot issues successfully, using standard protocols and personal expertise to locate root causes of product
problems.
Helping customers in activating phone services,porting numbers from carrier to another
Explained promotions and special offers to customers.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding
money, or adjusting bills.
Responsible for troubleshooting call, text and internet services
Safer Road and Rescue
Customer Service Representative- August – October 2021
•
Handle calls concerning individuals in need of towing and roadside assistance (e.g Jump Start, Tow service, gas delivery,
lock out and etc.)
EDUCATION
Sagasa Elementary School – Sagasa Esperanza, Sultan Kudarat, Philippines
•
Class Valedictorian
Esperanza National High School- Esperanza, Sultan Kudarat, Philippines
•
April 2010
Consistent star section from 1st year to 4th year under the DOST curriculum (Department of Science and Technology)
Sultan Kudarat State University- Tacurong City, Philippines
•
March 2006
Bachelor of Secondary Major in English
March 2014
