Jayson Adrias

JAYSON MANGALINDAN ADRIAS  310 Santiago Street, Iba, Meycauayan City, Bulacan, Philippines, 3020  -  - CAREER OBJECTIVE To be able to pursue my career in a work environment that will utilize and reinforce my technical and analytical skills and also to apply and gain new cutting edge skills and experience in a rapidly changing field. EMPLOYMENT HISTORY HC Consumer Finance Philippines Inc. Quality Management Specialist (May 2018 – Present) Key Responsibilities: • Assists in the preparation of the Quality Plan for each project. • Assists the product managers and related stakeholders in the development of test procedures or whatever is needed to complete the preparation of Quality Control procedures. • Ensures that the stakeholders’ requirements from all products and services are well documented and are conducive to being verified and audited against the final products or services. • Reviews and audits the Quality Control procedures on a regular basis to ensure that they will actually trap any variance between documented requirements and the final products or services. • Conducts additional audits or QC reviews by demand of the project manager or because of an event driven cause. • Documents all reviews and audits performed. • Provides feedback to the project manager on a regular basis or on demand. • Assists various stakeholders in the process of improving production processes, QC processes or any other aspects of the ICT resources that need improvement. • Recommends updates to the Quality Plan to treat problems at hand. • Keeps a noncompliance log and ensure that recorded compliance issues are resolved and corrected. HC Consumer Finance Philippines Inc. Security Data Research and Investigation Specialist (July 2017 – April 2018) Key Responsibilities: • Manages Security SLA compliance monitoring, implementation, audit and process improvement. • Reviews and conducts desktop investigation on all suspicious activity and cases at various levels. • Research in advances in online threat, conduct systems analysis for breaches of personally identifiable information. • Conducting investigations into allegations of fraud, waste or abuse committed by clients against our company. • Reviewing and researching evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations. • Preparing and coordinating field assignments to obtain relevant evidence and information. • Coordinates with defense attorneys to provide deposition strategies and use law enforcement resources for assistance. HC Consumer Finance Philippines Inc. Mystery Shopping Operations Specialist (January 2017 – June 2017) Key Responsibilities: • Analyzes work volume patterns to determine trends. • Analyzes historical data and create short-term forecast to be used in generating Mystery Shoppers schedule. • Generates efficient work schedules for Mystery Shoppers while balancing Service Level goals, personal references and Labor Regulatory Compliance. • Leave management. • Prepares and provides payroll data to the Compensation and Benefits Department every cut-off. • Generates official reports on attendance, productivity, etc. • Prepares standard reports showing MS performance on a regular basis (daily, weekly, monthly) collected from different sources. • Maintains database of MS Operations, Shoppers performance and attrition data. • Monitors progress of MS fieldwork and data collection regularly in order to meet deadlines. • Recommends solutions for process improvement and promote automation awareness by reducing manual task. • Performs all other tasks as directed by the Mystery Shopping Head and/or Head of Security. Panalpina Business Service Center - Philippines MIS Reports Analyst - Global Business Service Center/ Manila (January 2014 – December 2016) Key Responsibilities: • In charge of centralizing and streamlining all KPI and Site level reports. • Generates and maintains reports, dashboards and powerpoint presentations according to business requirements in various system and tools. • Creates; enhances, modifies, updates and automate reports, scorecards, templates, trackers, dashboards and databases to store large quantities of data to be used for analyzing performance trends. • Interprets data and analyze results using statistical techniques. • Communicates, investigates and resolves reporting issues and inaccuracies. • Develops and implements data collection systems and other strategies that optimize statistical efficiency and data quality. • Provides analysis, recommendations and actionable intelligence to business leaders to address business shortfalls. • Locates and defines new process improvement opportunities. • Attends and provides proactive input on all relevant meetings relative to reporting design and delivery. • Responds to requests for specific customized reports and adhoc analyses. Accenture Philippines Senior Analyst (Reporting) - Project People Mobility (May 2012 - December 2013) Key Responsibilities: • Prepares and distributes regular and adhoc reports. • Creates and maintains databases and systems to assist management of information related to reporting. • Acts as the primary point of contact on day-to-day data questions, report queries, and trouble spots. • Works with the Operations team to establish and provide all regular and adhoc reporting requirements. • Monitors attendance and leave requests. • Submits payroll timekeeping and billing. • Point of Contact for ID Management; Systems/Applications/Tools access requests. Accenture Philippines Reports Analyst - Project BSS-CCSS (December 2010 - April 2012) Key Responsibilities: • Responsible for the preparation and distribution of daily, weekly and monthly reports for internal and client reporting. • Gathers and inputs data from several sources into various reports including the KOIs and Dashboards. • Maintains records, interprets data and prepares complex statistical and operating reports using advanced spreadsheet and database applications. • Maintains accurate reporting of time spent on each task and client. • Maintains up to date records for data sources and contacts. Accenture Philippines Data Analyst - Project Lightspeed (October 2008 - December 2010) Key Responsibilities: • Responsible and accountable for processing different Order Fall Out with the use of Client System. • Answers client queries and/ or escalations with extensive investigation and order resubmission as necessary. • Processes different transactions of the telecommunication client thru electronic and manual processing. • Updates database for new Line Information of customer (Line Information Database). • Analyzes errors and rejects given by Trading Partners. • Resolves escalated order from clients. • Contact POCs/ SMEs through email and phone calls to verify and escalate orders. CAPABILITIES AND SKILL SET • Experienced in Data Analytics and Project Management • Experienced in Reports preparation and presentation • Experienced in Excel macro for reports automation • Advanced skills in MS Office applications such as Outlook, PowerPoint, Word, Visio, Access, VB, Excel (functions, formula, Vlookups, Hlookups, Nested Ifs, Concatenate, graphs, pivot tables etc) • Strong knowledge of and experience with different reporting databases and CRM • Adept at queries, report writing, presenting findings, business correspondence and procedure manuals • Good leadership, exceptional organizational and administrative skills and attention to detail • Ability to handle multiple projects with changing priorities and meet challenging deadlines in a fast-paced environment • Ability to work independently and as part of a team • Excellent communication and interpersonal skills in a multicultural environment • Customer Service and Customer Satisfaction TRAININGS • MS Excel 101, Classroom Training, Accenture • Intro to Access and SQL, Classroom Training, Accenture • Operational Excellence, Classroom Training, Accenture • Intro to Lean Six Sigma, Classroom Training, Accenture • First Things First, Classroom Training, Accenture • The Bigger Picture, Classroom Training, Accenture • Data Privacy – What It Means and Why It Matters, Online Training, Accenture • Ethics and Compliance – Protecting Assets and Information, Online Training, Accenture • Information Security, Online Training, Accenture • Client Data Protection: Your Responsibility, Online Training, Accenture • Build Cross-Cultural Awareness, Online Training, Accenture • Introduction to Credit Card Business, Classroom Training, Home Credit • Performance Management, Classroom Training, Home Credit • Project Management, Classroom Training, Home Credit • Work Attitude and Values Enhancement, Classroom Training, Home Credit • Customer Service Excellence, Classroom Training, Home Credit • Big Data Analytics & Data Value Chain, Discovery Suites, Sonic Analytics • Certified Security Professional, Midas Hotel & Casino, PSIS – Class 450, Rank no. 3 EDUCATIONAL ATTAINMENT COLLEGE St. Mary's College of Meycauayan Bachelor of Science in Commerce Major in Management Meycauayan, Bulacan -