Jayson Abello

JAYSON S. ABELLO B11 L23 Road 4 Arveemar Homes Subdivision Brgy. San Isidro, Angono Rizal Philippines Phone: - Email:-Skype: jayson_abello1984 Career Objective: Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service and management skills experience in a challenging environment to achieve the corporate goals. Work Experiences: Company Name : Encore Real Estate Group Position Title : Operations and Project Manager Specialization : Management Duration : November 15, 2015 – February 25, 2017 Software Used : Trello | Propertyware | RingCentral Shift : Graveyard (EST AM) • Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being. • Purchase materials, plan inventory and ensure warehouse efficiency. • Contribute towards the achievement of company’s strategic and operational objectives. • Perform quality controls and monitor production KPI’s. • Recruit, train, supervise and appraise human resources. Company Name : UnoRenta Business Solution (OneRent Inc.) Position Title : Operations and Project Manager Specialization : Technical Support | Customer Service | Management Duration : December 26, 2013 – November 15, 2015 Software Used : Asana| Zendesk | Slack | Intercom Shift : Graveyard (PST AM)        Coordinate, manage and monitor the workings of various departments in the organization. Learn new processes and train new hires of designated tasks and operations. Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staffs. Monitor and evaluate performance. Monitor performance and implement improvements. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary. Monitor, manage and improve the efficiency of support services. Facilitate coordination and communication between support functions. Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Company Name : Swing Point Media Position Title : Project Manager Specialization : Management Duration : November 15, 2013 – September 10, 2015 Software Used : Dropbox | Google Apps | Basecamp Shift : Dayshift    Oversee day to day operations of outsourced team. Quality control on following areas: o spelling o grammar o relevancy o test links Manage various projects: o sales funnels o Facebook ads o blogs o websites Company Name : Engage To Sell Position Title : Chat Support Team Manager Specialization : Technical Support | Customer Service | Management Duration : July 5, 2012 – August 26, 2013 Software Used : CRM | Dropbox | Google Apps Shift : Graveyard (EST AM)    Provides contact support services, sales and other customer relations services primarily through online chat. Oversee day to day operations of outsourced team. Coordinate with different departments for different concerns. Company Name : VXI Global Holdings (AT&T Uverse) Position Title : Technical Support Representative | Team Lead Specialization : Technical Support | Customer Service Duration : July 17, 2011 – July 1, 2013 Software Used : CRM | Q Messenger | Softphone | Avaya Shift : Graveyard (PST AM)  Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;  Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;  Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;  Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;  Research required information using available resources;  Follow standard processes and procedures;  Identify and escalate priority issues per Client specifications;  Redirect problems to appropriate resource;  Accurately process and record call transactions using a computer and designated tracking software;  Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;  Organize ideas and communicate oral messages appropriate to listeners and situations;  Follow up and make scheduled call backs to customers where necessary;  Stay current with system information, changes and updates. Company Name : NextBPO Solutions Inc. (Idigital Internet) Position Title : Technical Support Representative | Supervisor Specialization : Technical Support | Customer Service Duration : May 2010 – April 2011 Software Used : CRM | Spark Messenger | Cpanel | Softphone Shift : Graveyard (PST AM)     Front line support via live chat and telephones. Troubleshoots a variety of technical and non-technical issues customers are having with their web hosting plans and services. Provides technical support for level one escalation issues via helpdesk. Performs miscellaneous job-related duties as assigned. Educational Attainment: Collegiate: Jose Rizal University Bachelor of Science in Computer Engineering 80 Shaw Blvd. Mandaluyong City June 2001 – March 2008 Secondary: National College of Business and Arts Taytay, Rizal June 1997 – March 2001 Affiliates: Auxiliary of Computer Engineering Students (ACES) (2003 – 2008) Skills: Computer literate and with good communication skills Personal Information: Age: 32 Birthday: June 22, 1984 Weight: 80 Kgs. Height: 5’10 ½ Religion: Roman Catholic