Jaysell Mae Llanos

About Me As a dedicated customer service agent, I am passionate about providing exceptional support and building strong relationships with customers. With 7 years of experience in BPO Industry. I have honed my skills in active listening, problem-solving, and effective communication. I thrive in fast-paced environments and am adept at handling diverse customer inquiries with empathy and efficiency. Education JAYSELL MAE LLANOS Cogon Catarman Liloan Cebu 6002 Philippines- /- Contact- Skills SOFT SKILLS *Active listening *Patience *Positive Attitude *Problem Solving *Effective Communication HARD SKILLS *Technical Proficiency *Product Knowledge *Time Management *Multitasking TOOLS GMAIL GOOGLE DRIVE GOOGLE MEET ZOOM OUTLOOK MICROSOFT OFFICE 365 EXCEL TEAMS SKYPE CANVA TALKDESK CISCO SALESFORCE CITRIX VDI Xencall COLLEGE GRADUATE ASIAN COLLEGE OF TECHNOLOGY Cebu City 6000 Philippines SY:- Bachelor Of Science In Hospitality Management Work Experience Sykes- Technical Support Representative As a technical support agent for an internet provider, My primary role is to assist customers with a wide range of technical issues related to their internet service. This involves troubleshooting connection problems, configuring devices, and providing solutions to ensure a seamless internet experience. Cognizant Technology Inc- Customer Service Representative (Healthcare Account Medicare) As a Healthcare Customer Service Representative my responsible is to provide exceptional customer service to patients and providers. This position requires a unique blend of soft skills and technical knowledge to effectively address a wide range of healthcare-related inquiries and issues. CSR in Retail Account (Sysco Foods- As a Retail Account Customer Service Agent at Sysco Foods is a critical role responsible for providing exceptional customer service to retail customers. This position involves managing customer inquiries, taking orders, check delivery status and ensuring customer satisfaction. COLD CALLER/ APPOINTMENT SETTER CENTERGROWTH- November 5, 2024-April 4,2025 Generated qualified leads and scheduled appointments for sales teams through proactive outbound calling campaigns, consistently exceeding targets.