Jaypee Lapuz

Jaypee Lapuz B12 L34 Heneral Uno Pasong Kawayan II, General Trias, CALABARZON - |- PROFESSIONAL SUMMARY Accomplished and energetic Relationship manager with a solid history of achievement in Debt Acquisition. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Judgment and Decision Making, Critical Thinking and Customer and Personal Service. EXPERIENCE NOVEMBER 2012-PRESENT Relationship Manager | Advanced Credit Management Pty Ltd | Makati, NCR Traces skips for creditors or other concerned parties: Searches city and telephone directories, and street listings, and inquires at post office. Interviews, telephones, or writes former neighbors, stores, friends, relatives, and former employers to elicit information pertaining to whereabouts of skips. Follows up each lead and prepares report of investigation to creditor. May contact debtors by mail or phone to attempt collection of money owe Follow communication "scripts" when handling different solutions and/ or alternatives  Evaluate costs and revenue of agreements to determine continued profitability. Contact prospective customers to present information and explain available services. Prepare forms or agreements to complete collection. SEPTEMBER SEPTEMBER 2011 – JULY 2012 Field collector |Universal Management Technique Paranaque, NCR Collect balances owed from customer accounts assigned. Meet company. Comply with all requirements of the Fair Debt Collections Practices Act and Company procedures. If contact is not made on first attempt, multiple home visits are to be made. Utilize customer service skills to communicate with cable customers. Utilize basic knowledge of mathematics. Maintain and protect the confidentiality of all data base information and carry out the privacy Complete other duties that may be assigned from time to time by management. SKILLS Customer and Peronal Services English Language Critical Thinking Persuasion Judgment And Decision Making Active learning Fine Arts Food Production Active Listening Mathematics Complex Problem Solving Time Management Monitoring Education 2004 High School Diploma: San Roque National High School, Gapan City, Central Luzon