JAYNHINE
SANTIAGO
VIRTUAL ADMINISTRATIVE
ASSISTANT-
ABOUT ME
-Blk 6 Lot 16 Paseo Heneral Dos
Brgy. Pasong Kawayan II,
General Trias City, Cavite
www.linkedin.com/in/jaynhinesantiago-1b34b031b
Dedicated and highly organized Virtual Administrative
Assistant with a strong background in customer service,
data management, and client communication. Proven
ability to manage calendars, schedule appointments, and
respond to emails efficiently. Skilled in multitasking and
using various tools to deliver exceptional service in a
remote setting. Seeking to leverage my skills and
experience to provide comprehensive administrative
support.
EDUCATION
WORK EXPERIENCE
• Bachelor Of Science In Hospitality
Management
Standard Insurance, Inc.
Customer Service Associate II
Cavite State University - General Trias City
Campus
Efficiently managed high-volume customer inquiries,
-
20% improvement in customer satisfaction scores.
ensuring swift and accurate resolutions, which led to a
Streamlined administrative tasks by implementing
effective data management techniques, resulting in a
15% reduction in processing time.
November 13, 2024 - February 14, 2025
SKILLS
Alfametro Marketing, Inc.
Multitasking
Store Crew
Computer Literacy
Provided exceptional customer support and effectively
Data Entry
managed inventory, contributing to a 10% increase in
Customer Support
sales.
Strong Organizational Skills
Assisted in daily store operations, ensuring a smooth
Time Management
and efficient workflow and improving overall store
Administrative Support
performance.
Email Management
Inventory Management
Video Editing
Social Media
August 26, 2024 - October 30, 2024
AWARDS, TRAININGS
AND CERTIFICATES
Careers Essentials in Administrative
Assistance by Microsoft and LinkedIn
LinkedIn Learning
February 19, 2025
CHARACTER
REFERENCES
Mr. Aljevin A. Comiso, MBA
Department Chairperson Registration Adviser, BS
Hospitality Management-
Social Media Marketing Crash Course
Semrush Academy
February 19, 2025
Ms. Fhen Pangilinan-Vinco
Assistant Manager/Customer Service Team Head-
Learning Microsoft 365 Copilot and Business
Chat
LinkedIn Learning
February 16, 2025
-
I hereby certify that the above information is true and
correct to the best of my
Time Management Fundamentals
LinkedIn Learning ( Project Management
Institute, Inc & National Registry of Sponsors)
February 17, 2025
Certificate of Employment in Alfametro
Marketing, Inc.
Brgy. Pasong Kwayan II, General Trias Cavite
August 26, 2024 - October 30, 2024
Certificate of Employment in Standard
Insurance, Inc.
Technical Training Center, Naic, Cavite
November 13, 2024 - February 14, 2025
knowledge and belief.
JAYNHINE B. SANTIAGO
Applicant
