I've been in the contact center for 7 years before switching to freelancing. Back in the early years of my career, I landed a couple of different job roles such as but not limited to customer service for both inbound and outbound, sales specialist, chat support, cold calling, email support, brand coach, and trainer. My past experiences really helped me transition into the freelancing setup. Besides, the only difference when working as a freelance is that I am working at home, but the task and targets are pretty much the same.