Jayme Graham

Jayme Graham 03/2021 175 Carriage Club Rd, #05-303 Mooresville, NC--Objective I am seeking a full-time position in a busy, positive environment where my professionalism, customer service, sales and office skills can add to a dynamic team. Skills & Abilities Excellent customer service10 Key by touch Excellent phone skillsMicrosoft Office Excellent sales skillsTyping (40 WPM) Staff leadershipTeller Express E-Clinical Works POS software (Michael Kors specific) ZocDoc (online scheduling interface)Healow (online scheduling interface) experience Receptionist/Scheduler Center for Women’s Health 8/2018 – To present My duties as the receptionist/scheduler for this busy OB/GYN office include managing the patient care at the front desk and customer service over the phone. The position is responsible for greeting and checking in patients, scheduling appointments for eight providers, taking copays, checking insurance eligibility, and answering general practice questions from patients. The receptionists for this practice alternate between the opening and closing shifts so I have learned the duties of both as well as become the lead trainer for this position. Some of the closing duties include balancing the days deposits to the scheduling sheets for the day to account correctly for all credit card and cash transactions. Other duties include back up for the administrative assistant and maintenance of the overall office environment. Key Skills Utilized in this position: -Excellent customer service – I have received many compliments from patients for my ability to remain calm under pressure and a positive attitude -Ability to multi task while scheduling and checking in patients -Excellent knowledge of E-Clinical works scheduling software -Absolute trustworthiness Reason for seeking another position; a desire to work in an office closer to my home in the Mooresville area rather than a remote position for the company in another state. Teller/Customer Service Associate JP Morgan Chase Bank 1/2018 – 8/2018 As a teller and customer service associate at Chase Bank I am responsible for administering all services through the teller line at the bank. This is a very busy branch which routinely handles more than 350 customer transactions each day. In addition, I am a valuable resource for the bankers and the managers in my flexibility and ability to handle other tasks at the branch such as Adaptor, scheduling for banker appointments and all closing duties. Key Skills Utilized in this position: -Excellent customer service -Excellent reconciliation skills for cash drawers and vaults -Absolute trustworthiness -Ability to understand and implement bank regulations easily -Ability to quickly and efficiently handle a very busy teller line -Ability to build relationships with key clients of the bank as well as team members Coach/Assistant Manager City of Aurora Gymnastics Dept. 3/2017 to 1/2019 I was responsible for the instruction and safety of the children’s gymnastics classes offered at Meadowood rec center. I led hands on classes for groups of as many as 12 kids at a time. Their skills development and safety were my primary role and keeping their attention and building relationships with their parents were paramount to my success. Although I had taken a full time position with Chase Bank, my managers at the City of Aurora requested that I remain an employee there and work any time I had a few hours because I was a favorite instructor for kids, parents and the other staff members. Unbeknownst to me, they had planned to make me a manager had I not taken a full time role elsewhere. Key Skills Utilized in this position: -Excellent relationship building skills with both children and parents -Excellent communication skills necessary to keep the children on task and safe -Organization skills to create lesson plans and maintain all kids’ records of skills achieved -Absolute trustworthiness Reason for leaving; I needed full time employment and still take shifts here as available. Cashier/Sales Associate Michael Kors, Inc. 9/2016 to 3/2017 I started out at Michael Kors as a cashier and part of the shipment receipt team. Within 2 weeks I had demonstrated the natural customer service skills and product knowledge necessary to move into the sales team. I was responsible for maintaining a daily and weekly sales goal. This meant excellent customer service and a thorough knowledge of the product line and the availability of product in other local stores. In this role I consistently exceeded the managers’ sales goals as well as my own personal goals. During my time there I was the top sales associate for the store and earned the sales bonus. Key Skills Utilized in this position: -Excellent relationship building skills with clientele, staff and management -Excellent communication skills and the ability to relay product knowledge quickly and easily -Organization skills to maintain a customer base and remember names and prior purchases -Absolute trustworthiness Reason for leaving; I needed employment closer to my home and I wanted to pursue a position outside of the retail industry. Professional References Lakayla McMichael (Manager at Center for Women’s Health- Cathie Warren, NP (Nurse Practitioner at Center for Women’s Health- Allison Hyziak (Co-Worker at Center for Women’s Health- Education Grandview High School 5/2016 Diploma