Jaylord Ybañez

JAYLORD YBAÑEZ CUSTOMER SUPPORT SPECIALIST PERSONAL PROFILE WORK EXPERIENCE In more than 3 years in the business Chat and Email Support Specialist process VXI Global(UBER Eats) | Jan 2019 - Nov 2020 outsourcing industry, I help customers all over the world get the best customer experience and great first call resolution about their inquiries and concerns. I contribute excellent customer service to companies and businesses. provides quality assurance feedback to the customers cancellation and refunding money maintaining up-to-date knowledge of procedures and regulations to ensure accurate and effective service PROFESSIONAL SKILLS Customer Satisfaction Customer Service Chat Support Email Support Knowledge of the product Communication Skill Customer Service Representative Teleperformance(Expedia) | Jun 2017 - Sep 2017 responsible for booking and cancelling hotel and flight reservations solving other customer's concern Data Entry Virtual Assistance PERSONAL SKILLS EDUCATION Reliable and Professional Empathy University of Southeastern Philippines Time-Management Bachelor of Business Administration Agricultural Business -) Team Player Fast-learner Motivated Goal-oriented Attentiveness Patience CONTACT DETAILS Email:-Phone: - LinkedIn: Jaylord Ybañez