Jaylord Langbayan

Jaylord W. Langbayan-- Taguig City, Metro Manila, Philippines Education Centro Escolar University Bachelor of Science in Social Work Mendiola, Manila June 2008-March 2011 Dipaculao National High School Mucdol, Dipaculao, Aurora June 2004-March 2008 Other Affiliations WORLD VISION DEVELOPMENT FOUNDATION - PHILIPPINES YOUTH LEADER/ VOLUNTEER Work Experiences VIRTUAL ASSISTANT/ACCOUNT MANAGER- CHATTER | VERGE AGENCY| May 2023- January 2024 · Created captions for contents to attract more sales · Ensured account engagement for the subscribers and supporters · Determined if any strategies for more revenue. · Worked closely with the Training Department to identify challenges and best practices of the team. ACCOUNT MANAGER/TECHNICAL SUPPORT/ONBOARDING | CAR NEXT DOOR, AUSTRALIA| SEPTEMBER 2019 – May 2023 · Provided assistance to car owners of peer-to-peer car sharing · Assisted clients for troubleshooting and provided technical support. · Dispatched technicians/installers to install the Start Kit and/or technical/mechanical issues · Generating leads, lead calling · Responsible for getting feedback and deescalation. TECHNICAL SUPPORT/ ACCOUNT MANAGER | RENREN GIANTLY, TRANSPORTATION TRACKING TECHNOLOGY IN US AND CANADA | MARCH 2018 – SEPTEMBER 2019 · Provided technical support to existing customers and training them how to use the product · Assisted truckers in installation and troubleshooting of the product · Trained team members, monitoring team stats, rolling-out product updates and handled escalations. · Generating leads · Up-selling, closed sales, and cold calling. ACCOUNT ACTIVATIONS COORDINATOR | PCN PROMO PRO INC. FEBRUARY 2017 – FEBRUARY 2018 · Responsible for managing and monitoring projects for several accounts and making sure they are executed well by meeting or exceeding all client requirements · Responsible for collecting and storing records and creating pre and post reports · Responsible for pooling and selecting the best people for each project TECHNICAL SUPPORT/ RETENTION SPECIALIST | INSPIRO PHILIPPINES (FORMERLY SPI GLOBAL), US SATELLITE TV PROVIDER JUNE 2013 – DECEMBER 2016 · Responded to queries, and resolved issues by providing prompt resolution and accurate information using the highest quality customer service standards. · Provided technical support, resolved technical issues and concerns promptly and effectively. · Dispatched technicians for dish installation and for any technical issues that is unresolved by remote troubleshooting · Handled escalations CUSTOMER SERVICE/SALES | TELUS PHILIPPINES, AN ONLINE EYEWEAR COMPANY BASED IN CANADA, US, UK, AUSTRALIA, SINGAPORE SEPTEMBER 2011 – JUNE 2013 · Provided customer satisfaction and experience · Closed sales. Also did up-selling and cross-selling CUSTOMER SERVICE/TECHNICAL SUPPORT | TELETECH PHILIPPINES, INTERNET PROVIDER FEBRUARY 2011 – SEPTEMBER 2011 · Provided customer satisfaction · Provided technical support and resolved customer issues with their device and/or internet connection · Assisted customers with troubleshooting. · Dispatched technicians for internet/device installation and for any technical issues that is unresolved by remote troubleshooting