Jay’den Frazier- |-| West New York, NJ
Experience
Remote Sales Representative | 04/2022 - 07/2024 | Verizon | Remote
Engineered tailored sales strategies to identify client pain points and position product solutions, consistently
exceeding monthly quotas by 15%.
Leveraged CRM platforms (e.g., Salesforce) to track pipeline stages, optimize lead conversions, and
forecast revenue projections.
Collaborated with cross-functional support and product teams to resolve technical sales blockers, reducing
deal cycle times.
Conducted virtual product demonstrations and guided customers through digital service upgrades,
increasing upsell revenue.
Technical Customer Support Representative | 02/2020 - 12/2021 | Connective Tricare | Remote
Troubleshot technical system and billing discrepancies, utilizing proprietary CRM and database systems to
deliver resolution pathways.
Led digital client support workflows, achieving a 92% CSAT score by implementing structured ticket
management and escalation protocols.
Analyzed recurring client issues to propose process improvements to technical support documentation,
enhancing response efficiency.
Maintained compliance with data security standards while managing sensitive customer information across
integrated platforms.
Administrative Operations Assistant | 01/2019 - 01/2020 | Logistics Plus | Queens, NY
Streamlined internal scheduling and document management using MS Office, Google Workspace, and
custom workflow tools.
Supported cross-departmental coordination, leveraging shared digital platforms (e.g., SharePoint) to track
project milestones and deliverables.
Authored technical documentation for procedural updates, improving clarity and adoption of new tools
across teams.
Front Desk Coordinator & Systems Operator | 04/2018 - 12/2018 | Hilton Garden Inn Hotel | New Hyde Park, NY
Operated property management systems (e.g., OPERA) to manage guest reservations, billing, and system
audits.
Analyzed booking data to forecast occupancy trends, optimizing room allocation and revenue management
strategies.
Provided Tier 1 troubleshooting for guest-facing technology systems (keycards, Wi-Fi), escalating technical
issues to specialized support teams.
Skills
Excel, Salesforce, Microsoft Office, Google Suite, CRM Software
Education
Aspirations High school | 06/2017
