Jaydee Estuaria

I am a highly experienced and detail oriented professional with over 15 years of background in customer service, operations supervision, and administrative support. Throughout my career in the BPO industry, I have developed strong communication, leadership, and problem solving skills that allow me to effectively support business operations in fast paced and remote environments. I am now seeking to apply my experience and skills in a Virtual Assistant or remote support role where I can contribute to efficiency, organization, and excellent customer service.

In my previous roles as an Operations Supervisor and Team Leader, I managed daily team performance, coached employees, handled escalations, and ensured service level targets were consistently met. I have extensive experience in customer support through phone, email, and chat, resolving inquiries professionally while maintaining high customer satisfaction. My leadership experience has strengthened my ability to multitask, prioritize responsibilities, and maintain accuracy under pressure.

I also have hands on experience in administrative support, including email management, calendar scheduling, data entry, document organization, and report preparation. I am proficient in using tools such as Google Workspace, Microsoft Office, CRM systems like Nice CXone, and communication platforms including Zoom, Microsoft Teams, and Skype. Additionally, I have basic skills in social media management, content creation, graphic design using Canva, and video editing, which allow me to support various business needs.

My educational background in Mathematics with a minor in Computer Science has enhanced my analytical thinking, attention to detail, and ability to work with data efficiently. I am also continuously improving my skills through training in virtual assistance, bookkeeping, and digital marketing.

I am known for being reliable, organized, and adaptable, with a strong commitment to delivering quality work. I take initiative, work well independently, and maintain professionalism in all tasks. My goal is to help businesses streamline their operations, improve customer experience, and achieve their objectives through consistent and dependable virtual support.