JAYANN C.
SALVANIA
-
jayannsalvania2930@outlook.
com
B4 L12 Howard Village ph2
Tagapo, Sta. Rosa Laguna
Philippines
EDUCATION
ABOUT ME
Collections specialist for over 5 years of experience. Adept on handling
50+ calls on a daily basis while consistently resolving client issues
smoothly and quickly. Fluent in English. Seeking to apply as a virtual
assistant.
WORK EXPERIENCE
TESDA (Vocational Course )
Oct. 2017 - June 2023
Basic Computer Concepts and
Operations using Open Office
Application
2009
Collections Specialist / Process Associate
High School
San Juan National High School-
EXPERTISE
Genpact Services LLc, Northgate Cyberzone Alabang
Muntinlupa
-Answered 50+ calls per shift
-Handles inbound and outbound calls.
-Assists customer in processing payment.
-Enrolling delinquent accounts to payment arrangement.
-Resolves and explains billing concerns.
-Connects customer to appropriate department like disputes or fraud.
-
Expert in good
Customer Service
(International) Lulu Hypermarket, Al Gharaffa, Qatar
Multitasking
-Manage transactions with customers using cash registers
-Scan goods and ensure pricing is accurate. Redeem gifts cards or coupon.
-Maintain clean and tidy checkout areas.
-Balances cash drawer by beginning and end of work shift.
-Shared product knowledge, troubleshoot products and services to best fit customers
needs and expectation.
-Proper product merchandising.
-Support at Aftersales department.
-Good customer service.
-Monthly stock taking.
Expert in listening and resolving
problems
Knowledgeable in
MS Office ( Word,
Excel, PowerPoint
etc..)
Sales associate/ Cashier
LANGUAGE
REFERENCES
English
Olive Pacencia
Account Supervisor
Genpact Services LLc
Agatha Cunanan
Product Specifics Trainer
Genpact Services LLc
Phone:-
Phone:-
Filipino/ Tagalog
