Jay Tolentino

Jay Namuag Tolentino 7922 S. Mendoza Street, Villa Mendoza Subdivision, Paranaque City, Metro Manila 1700 Email:-Contact Numbers:- /- OBJECTIVE To be able to join a company that will develop my skills and further enhance my career growth. EDUCATIONAL BACKGROUND 2003PIERCE COLLEGE, WASHINGTON STATE President’s List, Winter Quarter 2003; President’s List, Spring Quarter 2003; Dean’s List, Summer Quarter-DE LA SALLE UNIVERSITY Bachelor in Science degree in Computer Science, Major in Computer Engineering, October 2001. - IMMACULATE HEART OF MARY SCHOOL High School Diploma, March 1997. Outstanding Student. Awards: Academic Excellence,-; Boy Scout of the Year, 1997; Knights of the Altar Loyalty Award, 1997; Loyalty Award, 1997; Conduct Awardee,-; Student Council Service Award, 1993; CERTIFICATIONS ITIL Foundations v3 Six Sigma Yellow Belt Fujitsu Lean Academy Bronze Awardee Fujitsu Lean Academy Silver Awardee Checkpoint Certified Security Expert (CCSE) R71 Checkpoint Certified Security Administrator (CCSA) R70 Cisco Certified Design Associate (CCDA) until February 2017 Cisco Certified Network Associate (CCNA) until February 2017 Cisco Certified Network Associate-Security (CCNA-Sec) until February 2017 Cisco Certified Network Professional (CCNP) expired October 2013 Cisco Certified Design Professional (CCDP) expired October 2013 RAD Certified engineer for the following equipments: Ethernet Access Vmux/Gmux IPmux/Gmux Pseudowire RVS-VOIP system Airmux ACE-3xxx Microsoft Certified Professional Server 2003 (MCP) A+ Certified Computer Technician WORK EXPERIENCE WESERV PHILIPPINES, INC. (SUBSIDIARY OF FUJITSU PHILIPPINES, INC.) TEAM LEAD – MANILA NETWORK OPERATIONS June 15 - Present Job Description: Coordinates with Onshore Engineers and Managers on ticket updates Ticket Queue Manager for Network Operations Assign Task to Network Engineers Leads in Troubleshooting session of network engineers of ageing tickets Coordination with implementation of network devices Escalation Point of Onshore Engineers to Manila Engineers Ticket Assessment for Change Process of Tickets Creates Processes and Procedures for Manila Network Engineers WESERV PHILIPPINES, INC. (SUBSIDIARY OF FUJITSU PHILIPPINES, INC.) SENIOR NETWORK ENGINEER March 2013-June 15 Job Description: Maintains and monitors the network infrastructure of Fujitsu America, Inc. (FAI) and its clients Creates and implement change request for FAI and its clients Configures and troubleshoot network infrastructure escalations as a level 2 and level 3 support for Brookfield Queue Manager for the Brookfield Network and Voice Queue On-call support for the Brookfield Network Coordinate with Problem Management Team for Root Cause Analysis of ticket incidents Designate operational network tasks for Brookfield Network Implement Service request from clients for the Brookfield Network Represent Change Requests for the Global Change Advisory Board for Brookfield Implements After The Fact Changes for troubleshooting Network Verification for new sites implemented by Project team Network Voice Administrator for the MITEL system Coordinates with Essist for troubleshooting of voice problems Coordinate with onsite contacts and Internet Service Providers for troubleshooting and Smarthands support. VCUSTOMER PHILIPPNES, INC. NETWORK ENGINEER March 2012 – March 2013 Job Description: Maintain the network infrastructure for the company Troubleshoots network related incidents that incur during the operation hours of the company FUJITSU PHILIPPINES, INC. SENIOR TECHNICAL SUPPORT ENGINEER/SENIOR NETWORK ENGINEER April 1, 2010 – December 2011 Job Description: Provides consultations on design and implementation of key projects Implemented Proof of Concept projects for clients Supervises and coordinates partner vendors for design and implementation of projects Provides first level to third level on-call support to various clients Projects and Achievements: Smart Mastercard Brazil Redesign Project Lead Project Engineer Redesigned the routing tables of the Cisco 6509-VSS using VRF to separate different networks from each other. Configured the HSRP configuration of the Edge Cisco ISR 3845 for the interface towards the Juniper ISG Firewall. Configured BGP implementation of the Edge Cisco ISR 3845 Smart IT TippingPoint Project Lead Project Engineer Coordinated with Vendor/Partners for the implementation of the TippingPoint 660N appliance and the configuration needed by the client Smart IT Checkpoint Project Implemented a High Availability (VRRP) Checkpoint Solution using the Checkpoint IP1285 appliance with integration of Cisco 7600 Edge Routers Implemented Static NAT thru Checkpoint Smart Center Server Implemented BGP routing of IP1285 appliances thru Network Voyager Administration of Smart Center Management Server to implement firewall policies Smart WIMAX Checkpoint Project Lead Project Engineer Integrated Checkpoint Power1-9075 using etherchannel technology with edge routers and WIMAX equipments to provide internet connectivity to Smart customers. Administration of Smart Center Management Server to implement firewall policies Implemented NAT configuration of the Power-1 Smart IN Checkpoint Nexus Project Implemented a High Availability (IP Clustering) Checkpoint Solution using the Checkpoint IP1285 appliance with integration of Cisco 7600 Edge Routers and Cisco Nexus 7000 Implemented OSPF routing of IP1285 appliances Administration of Smart Management Center Server to implement firewall policies Smart MVAS Checkpoint IP1285 Project / Smart Sandbox Data Center Checkpoint Project Lead Project Engineer Coordinated and supervise partner vendors for the implementation of Checkpoint IP1285 appliance. Documented test procedures and implementation plans of the project. Smart Mastercard Brazil Project Lead Project Engineer Tested and Implemented a Virtual Switching System (VSS) that is a feature of a Cisco 6509 switch. Configured Cisco equipments that were used for their distribution and access networks Implemented and documented design and test procedures of the network Smart MVAS Upgrade Network Reinforcement Edge Project Lead Project Engineer Tested and configured Cisco 4507R switch and WS-3560G switches Upgraded IOS of existing Cisco equipments Smart Sandbox Data Center Project Lead Project Engineer Configured and Installed a Cisco 7609 Router Tested and Implemented a Virtual Switching System (VSS) that is a feature of a Cisco 6509 switch Upgraded IOS for possible bug fixes FUJITSU PHILIPPINES, INC. TECHNICAL SUPPORT ENGINEER/NETWORK ENGINEER December 2007 – April 1, 2010 Job Description: Provides backup support for key project implementation and testing Provides first level support for on-call services to clients. Projects and Achievements: Smart Tower Access Switches Project Lead Project Engineer Configured and tested WS-C2960G switches Provided ITIL documentations Smart Tacloban, Laoag, and Sta. Mesa Experience Center Project Lead Project Engineer Provided ITIL documentations Smart Mastercard Network Project Lead Project Engineer Tested and Implemented a Virtual Switching System (VSS) that is a feature of a Cisco 6509 switch Tested and configured WS-C3560G switches Upgraded IOS software of Cisco equipments Smart Red Sea Project Lead Project Engineer Tested and Implemented a Virtual Switching System (VSS) that is a feature of a Cisco 6509 switch Implemented VSS for the Red Mobile network Upgraded IOS software of Cisco equipments Smart Paranaque Switch Upgrade Project Lead Project Engineer Tested and Installed WS-C4948 and WS-C3560G switches Smart Wireless Center Local Exchange Router Project Lead Project Engineer Tested and Configured WS-C3560 switches Tested Cisco SFP modules Smart Gig-E Project Technical Backup Support Engineer Provided ITIL V3 documentation PLDT-Subictel Maintenace Agreement Technical Backup Support Engineer Provided first level support for incident calls OMEGA HEALTHCARE CORPORATION, CHICAGO, ILLINOIS TECHNICAL SUPPORT January - September 2002 Job Description: Provided the billing of patients being service by the company Assisted on the computation of salary of the employees. TRAININGS Checkpoint Administration NGX I and II (R70) Trainee, M. Tech Singapore, Singapore August 15 – 28, 2010 Checkpoint Certification Training Trainee, M. Tech Philippines, Makati City, Philippines March 5, 2010 CISCO IRONPORT WEB SECURITY TRAINING Trainee, Cisco Philippines, Makati City, Philippines November 4 - 5, 2009 NOKIA IPSO CHECKPOINT TRAINING Trainee, Netpoleon, Ortigas City, Philippines August 9, 2009 CISCO WIDE AREA APPLICATIONS SERVICES (WAAS) TRAINING Trainee, Cisco Philippines, Makati City, Philippines June 16 – 17, 2009 RAD INTERNATIONAL CONFERENCE Trainee, Tel Aviv, Israel May 15 – 22, 2009 CISCO NEXUS 5000 TRAINING Trainee, Cisco Philippines, Makati City, Philippines April 27 – 29, 2009 FUJITSU BOOTCAMP TRAINING Trainee, Fujitsu Philippines, Makati City, Philippines Sept 2007 – Feb 2008 KNOWLEDGE AND SKILLS Hardware Platforms Cisco 7600, 7200, 3900, 3800, 2900, 2800 and 4500(Modular) Routers Cisco Nexus 5000 Cisco Catalyst 6500, 4900, and 3500 Switches Cisco Ironport Web Security Appliance and FWSM Nokia IP1285 appliance Checkpoint Power1-9075 Smart1 Checkpoint Management Server Allied Telesyn Switches RAD equipments Ethernet Access Vmux/Gmux IPmux/Gmux Pseudowire RVS-VOIP system Airmux ACE-3xxx Software Platforms Cisco IOS Software Checkpoint R70 and R75 Microsoft Server 2003 Visual Basic, Java and C++ Programming Microsoft Office Technologies and Skills Virtual Switching System (VSS) Checkpoint Administration and Implementation Routing (BGP,OSPF, EIGRP, IGRP, RIP, Static) Switching (Spanning Tree Protocol, 802.1Q, Etherchannel, HSRP) Computer Hardware and Software Troubleshooting Network Design and Implementation Root Cause Analysis and Fault Isolation