I have over 10 years of customer and technical support experience. I have led a team of 16-25 individuals for both voice and non-voice accounts. I always make sure that I pay attention to each team member making sure that they are effectively using their skills and help them realize their true potential.
I am a competitive and results-driven person. My fetish has always been to complete tasks ahead of time. I am keen to details and always make sure I'm on top of things. I believe that communication is KEY, especially when dealing with customers. I am interested in learning new things.
Though I may be busy with work, I still find time for my family. They are very important to me as they are the ones driving me to perform at my best.