Jay Roda

JAY RODA General Virtual Assistant About Me I am a 𝐯𝐢𝐫𝐭𝐮𝐚𝐥 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 specializing in 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞, 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, and 𝐥𝐞𝐚𝐝 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧, with a background in the BPO industry. my focus is on delivering creative and engaging solutions for companies. Equipped with strong communication and organizational skills, I effectively manage tasks and foster positive relationships. Eager to conduct research and analysis, I aim to understand specific needs and provide tailored support that aligns with each company’s goals. - LANGUAGE English Filipino SKILLS Customer Service Data Entry File Organization and Management Email Management MS Office Lead Generation Appointment Setter EXPERIENCE Teleperformance Healthcare Account Customer Service Representative April 15, 2019- October 11, 2023 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Vical Logistics Operation Assistant May 09, 2017-August 31, 2017 Encodes Delivery Receipts in Quickbooks to generate Sales. Order Creates Sales Invoice using Quickbooks. Canvass automotive parts and creates Purchase Orders. Encodes Delivery Receipts using Excel for Transmittal. Armortech International Transportation Corp. Administrative Assistant May 11, 2011- March 15, 2014 Performs a variety of highly responsible duties, confidential and complex administrative and secretarial duties for the company. Maintains files, schedule meetings, prepare mailings and other duties as assigned. Assists the HR Manager in job postings and recruitment EDUCATION Datamex Institute of Computer Technology TComputer Software Technology-