Jay Ramalho

Jay Ramalho - Training & Management Specialist 3 Curra Glen, Macroom, Cork, Ireland A result-oriented and highly experienced training and management customer service professional with over five years senior management experience and ten years customer service and technical support experience. A high achiever with consistent results and a fast learner with excellent communication skills both orally and in writing; understands the importance of delivering an uncompromisingly high level of service. linkedin.com/in/jayramalho jayramalho83 WORK EXPERIENCE COMPETENCIES Multi-Lingual Trainer Facebook Workplace 04/2017 – Present Industry Leader in Social Media Marketing Ireland Achievements/Tasks Salesforce Adobe Connect Iris Blackboard Collaborate iConnect Facebook Marketing Strategies Multi-Lingual Trainer for the Customer Service & Marketing Experts Teams Operations Manager Matchbook 01/2015 – 04/2017 Cork, Ireland Industry Leader in the Gambling Industry - Exchange Betting Responsible Gambling Officer Matchbook ZoPim 3CX iLog JIRA SRT ZenDesk Google AdWords CERTIFICATES Social Media Marketing (04/2018 – 04/2018) Google Adwords Certification (04/2018 – 07/2018) 01/2015 – 04/2017 Cork, Ireland Counselling (04/2018 – 04/2018) Train the Trainer Certification (10/2012 – 10/2012) Achievements/Tasks Responsible for Gambling Control (Problem Gambling / Under Age Gamblers) Certified by Apple Responsible Gambling Certification (08/2015 – 08/2015) Responsible Gambling Certification by GamCare Team Manager / Trainer / Quality Manager Apple TOPS Certification (08/2017 – 08/2017) 05/2011 – 01/2015 Industry Leader in Technology BEST T&D Certification (10/2017 – 10/2017) Cork, Ireland Best Training & Development Certificate Achievements/Tasks Career Progression: iOS T1, Coach, Team Manager, iOS T2, Trainer, Quality & Training Manager (Beats Project) Training Specialist Santander (Bank) 08/2010 – 05/2011 Lisbon, Portugal Training Specialist for the Fraud Prevention Team Counselling Psychology University of Toronto Counselling Psychology Shaw Academy Professional Diploma English Portuguese INTERESTS EDUCATION Courses Professional Diploma in Music (04/2018 – 07/2018) LANGUAGES Achievements/Tasks 07/2007 – 05/2009 TOPS Certification by TelePerformance Social Media Marketing Toronto, Canada Technical Support Project Management Training & Development People Management Counselling Music