JAY NICO
COMENDADOR
--SB Cabahug St. Estancia
Mandaue City Cebu Philippines
TECH-SAVVY VA WITH EXCELLENT
ENGLISH COMMUNICATION AND
COMPUTER SKILLS
Throughout my career, I have contributed to positive business results through effective
organization, prioritization, and follow through of key organizational operations. In all my former
Customer Service Associate role, I exercise a calculated and methodical approach to problem
solving. While I am independently motivated, I appreciate collective efforts and collaborate
productively within group settings. Moreover, I am competent in mail management and scheduling
with proficiency in data entry.
EDUCATION
2007 - 2010 (Undergrad)
Mandaue City College
Bachelor of Science in Information Technology
2002 - 2006
Mandaue City Comprehensive National
High School
SKILLS
Microsoft Office
Data Entry and Analysis
Sales Account Management
Computer Hardware/Software
English Language Proficiency
WORK EXPERIENCE
SALES SUPPORT / CUSTOMER SERVICE REPRESENT
ZENDEV 8 / CHARLES P ROGERS CO.
April 2021 - Present
Charles P. Rogers is America's best source for top-quality mattresses and beds since 1855
As a Customer Support Rep, my main role is to assist clients with Orders and Payments, Order Tracking
and Delivery Schedules, Assembly and Product Replacements.
Orders and Payments - To assist customers in placing an order thru several platforms, Online,
Store-direct, and Over the phone. Processing payments thru credit cards and financing.
Order Tracking and Delivery Schedules - Working together with several Shipping Companies such
as FedEx, DHL, Ukay, Werner, etc. Our goal is to deliver goods directly to consumers. Tracking
orders during transit and schedule appointments for product assembly.
Assembly and Product Replacements - Under this role, excellent oral communication is a must.
Product Knowledge is key in order to assist Clients in a technical aspect.
CUSTOMER CARE ADVOCATE
UNITED HEALTH GROUP
OPTUM CEBU CAPTIVE SITE
September 2017 - July 2019
United Health Group Incorporated is an American for-profit managed health care company
based in Minnesota. It offers health care products and insurance services.
●BEHAVIORAL HEALTH DEPT.
Sept 2017 - Nov 2018
》》My initial role as Behavioral Health Specialist is to assist Mental Health Care Providers with hospital
claims, member eligibility, coverage, rates, and other general inquiries.
●OPTUM RX DEPT.
Dec 2018 - July 2019
》》Working as a Member Service Representative assisting potential and existing clients in acquiring
maintenance drugs(through logistics), price quoting, billing, and prescriptions.
TCR / CSR
THE RESULTS COMPANIES
Sprint Corporation
March 2017 - August 2017
I worked with The Results Companies primarily for the Sprint account. SPRINT Corp. was an American
Telecommunications Company and is a current brand of T-Mobile US for wireless Internet services.
》》My main role as a Customer Service Representative specializes in product specifics, sales, billing,
and other general inquiries.
》》Other role: Technical Support for mobile devices, smart phones, android/iOS applications and
products, data usage and networking.
SENIOR LEAD TECHNICIAN / BROADBAND SPECIALIST
TELEPERFORMANCE INCORPORATION
May 2014 - April 2015
I worked with Teleperformance Inc. mainly for Telstra Bigpond account. Telstra Corporation Limited is
an Australian telecommunications company which builds and operates telecommunications networks
and markets voice, mobile, internet service, pay television, and other products and services.
》》I primarily worked as Senior Technician Level 2 Lead Escalations DSL/Cable troubleshooting
(ADSL/2/2+) and also for Microsoft Outlook software as TSR.
》》Other roles: Customer Service Representative specializes in products spicifics, sales, billing, and
other general inquiries.
