JAY D. MANGOGTONG
OBJECTIVE
To continue my career with an organization that will utilize my management,
supervision and administrative skills to benefit mutual growth and success.
SKILLS
CONTACT
(--Bacolod City, Philippines
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Technical proficiency
Product development
Strategic planning
Operations Shift Manager I March 2015 – September 2021
Panasiatic Call Center Inc. I Bacolod City, Philippines
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Leading and delivering complex client engagements that help identify,
design, and implement creative business solutions for the company.
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Responsible for providing excellent customer service and determining the
needs of the client.
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Implement and oversee the quality of deliverables, manage team
relationships effectively to ensure exceptional performance; as well as
participate in the development and presentation of proposals for business
development.
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Balance the needs of key stakeholders; ensure the teams they are involved
with are aware of the combined end goals; establish operations objectives
and work plans; delegate assignments to subordinate managers when
necessary; and conduct regular meetings to improve productivity, product
knowledge, and customer satisfaction.
Bacolod City, Philippines
2006 – 2008
Bachelor of Science in
Nursing
2008 - 2011
Bachelor of Science in
Mathematics
Decision-making skills
Excellent Communication
Time management
EXPERIENCE
EDUCATION
WEST NEGROS UNIVERSITY
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Customer Service Associates I June 2013 – March 2015
Teletech I Bacolod City, Philippines
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Answer inbound calls in a timely and friendly manner
Evaluate problems and complaints of the callers and provide proper
solutions to them
Respond to the needs of customers and provide personalized service
Provide information on the company’s products or services and generate
interest in the offer
Boost customer loyalty by offering a proper experience over the phone
Journalist – Field News Researcher I March 2012 – November 2013
Watchmen Daily Journal I Bacolod City, Philippines
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Write and assemble together news stories that interest readers. By
gathering together a number of different sources and ensuring that all the
arguments are represented. This involves;
reading press releases
researching articles
establishing and maintaining contacts
interviewing sources
writing, editing and submitting copy
attending events
verifying statements and facts
Academic Supervisor I May 2011 – March 2012
Living Stones International School I Bacolod City, Philippines
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Take responsibility for the personal and academic development of students.
Develop a mutually accepted learning agreement. Undertake regular
appraisals and feedback.
Help students maintain their learning portfolio.
Develop and issue educational content including notes, tests, and
assignments.
Supervise classes to ensure all students are learning in a safe and productive
environment.
Deliver personalized instruction to each student by encouraging interactive
learning.
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Plan and implement educational activities and events.
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Prepare and distribute periodic progress reports and semester report cards.
