JAY LORD
DELA CRUZ
My objective is to obtain a position in a
professional environment where I discover
and learn new expertise while I develop
the skills I already possess. And to be able
SKILLS
to contribute with the company's growth
using my knowledge in technology and
Knowledgeable in Zendesk, Ryver, Slack, Snapengage,
customer service.
Remedy. Bomgarcloud and LogMeIn software
Knowledgeable in Microsoft Office and Google Suite
Team Management
Process Improvement
CONTACT
INFORMATION
-
Angeles, Pampanga, 2009--
Technically inclined
WORK EXPERIENCE
SME Lead Mentee
TOPDATA
JUNE
MAY
TOPDATA
MAY
TO
Yellow Belt
Lean Six Sigma Green Belt Trained
SOLUTIONS
JUNE
GLOBAL
2018
TO
INC.
2020
SOLUTIONS
MAY
INC.
2019
Technical Support Specialist
SUTHERLAND
Lean Six Sigma Certified
INC.
Technical Support Specialist
Training, 2016
and 2016
SOLUTIONS
PRESENT
GLOBAL
2019
LEAD/People Management
Top Chat Agent, 2014,2015
-
SME (Subject Matter Expert)
TOPDATA
TRAINING/AWARDS
GLOBAL
2020
SEPT
2015
GLOBAL
TO
MAY
SOLUTIONS
TARLAC
2018
Acting SME
Nesting Coach
LOBs (chat, email, voice, and remote support)
Customer Service Representative
SUTHERLAND
JAN
TO
FEB
GLOBAL
2014
SOLUTIONS
(SEASONAL
TARLAC
ACCOUNT)
PERSONAL AND EDUCATIONAL BACKGROUND
Age: 25
Birthdate: September 5, 1994
Religion: Roman Catholic
Tertiary
Bachelor of Science in Computer Studies,
Tarlac State University, Tarlac City
Bachelor of Science in Marine
Transportation, Asian Institute of Maritime
Civil Status: Single
Language: English and Tagalog
Studies, Pasay City
Secondary - Tarlac Agricultural University
Primary - Camiling Central Elementary
School
