Jay Herrera

I’ve worked as a sales agent with AT&T and that’s for outbound and inbound selling of long distance plans. We have a lot of competitors during that time like for example Verizon, MCI, Sprint and my job as a Telemarketer is convince them to switch their long distance calling plan by offering them competitive and affordable rates. When I was with AT&T inbound, I also did customer service aside from sales so it means that we need to make sure that our callers are satisfied because we have CSAT or Customer Satisfaction as part of our metrics.

I’ve also worked as a telemarketer for Sprint for outbound selling of cellphones. I was a sales agent for Vonage w/c is a VOIP provider. Vonage provides phone service using the internet and I’ve sold TV packages from DirecTV w/c is a leading Satellite TV provider in the US. I’m also an experienced appointment setter for TransWorld Systems Inc., and my job was to invite people to speak with marketing department about a software that can help their company in collecting past due bills. I’ve also worked as an appointment setter for Demand Science Team Inc., The account that I handled there was PureB2B and we invite clients to speak with our account director on how we can help them increase their sales pipeline by giving them access to our leads of over 30 million B2B decision makers.

Furthermore, I used to be a debt collector and my job was to track down people who owe money to diff companies like for car rentals, medical institutions. We remind them of their past due bills and try to negotiate on how they can pay their debts by offering them a payment plan or some sort of settlement.

I have more than 14 years of combined Sales, Marketing, Customer Service, Appointment Setting and Collections expertise with industry-leading global companies. I have been working for various B2C and B2B accounts such as AT&T, Sprint, Vonage, DirecTV, Transworld Systems Inc., and PureB2B. I have ample knowledge with Microsoft Word, Excel, Google Apps, Sales Force and business communicators like Skype, Zoom and Google Hangouts.

I can provide services such as Sales, Email Marketing, Appointment Setting, Lead Generation, Data Mining, Customer Service and Collections. I believed I have all the skills outlined in the job description and I bring more than a decade of expertise to this position. So if you’re looking for somebody who’s fit for the job, somebody who’s qualified, I don’t want to brag about it but you’re looking at the right person here. I'm confident that I am the right guy for the job. I’ve always been considered as one of the top performers and I consider myself to have a very strong work ethic.

Now given a chance, if I get hired, I will definitely give it my best shot and I will do my best to exceed my previous performance. I can assure you that I am up for the challenged and I’m ready to take on anything. I wouldn’t have lasted for more than for 14 years in the BPO industry if I wasn’t doing a great job you know. I feel like I can be doing more here and I know that I can make a difference.

I'm looking forward to working with you and the business.