JAY EDWARD MISAMIS-| - | linkedin.com/in/jay-m-12b379167
As a skilled virtual assistant for more than 4 years, my experience aligns well as I have worked in data
entry, quality control and data audit. I was also a skilled project coordination dealing with different project
managers for several years in a shared services industry and I know I would make a valuable addition to
your company. Proficiency with Microsoft Office tools: Excel, Word, PowerPoint. Strong Excel skills
particularly important (writing formula, pivot tables, data reconciliation). Excellent analytical, data
reconciliation and problem solving skills. Excellent communication and customer service skills. Core
competencies include:
Strategic Business Planning * Relationship Management * Project Coordination
* Quality Assurance * Project Planning
SELECTED ACHIEVEMENTS
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Pioneer support for Quality Assurance Technician as a software tester
Started “Location Based Services” project and initiated time study and daily coordination with
Professional Services team.
Pioneer DPC for a Global Account testing deployment of refurbished printers for both US and
Canada
Awarded as an Individual Contributor in aligning the computation of the monthly scorecard
Top 1 Quality Assurance Specialist for the 1st Quarter in SPi Global, Inc.
Awarded with Customer Care Evaluation (CCE) Honor and being recognized as one of the top
performing agents in the entire support center
PROFESSIONAL EXPERIENCE
TrackStreet
QUALITY ASSURANCE TECHNICIAN
January 2023 – present
TrackStreet
March 2020 – January 2023
DEDICATED ACCOUNT SUPPORT – QUALITY CONTROL, DATA ENTRY, INFORMATION AUDIT
Achieve Test Prep (Remote Support)
WORKFORCE PROJECT COORDINATOR
September 2019 – June 2020
Cube Care (Virtual Admin Support / Assistant)
PROJECT SCHEDULER / DISPATCHER
July 2019 – September 2019
Lexmark Research & Development Corporation, Cebu City
DEPLOYMENT PROJECT COORDINATOR
ContextLogic, Inc. (Remote)
COUNTERFEIT / DETAIL TAGGER
WRS (Remote)
October 2015 – May 2019
December 2014 – March 2016
July 2014 – October 2014
MEDICAL BILLING SPECIALIST
SPi Global (now Inspiro), Dumaguete City
OPERATIONS TEAM LEADER
QUALITY ASSURANCE SPECIALIST
TeleTech, Dumaguete City
OPERATIONS TEAM LEADER
QUALITY ASSURANCE SPECIALIST
May 2012 – June 2014
November 2007 – April 2012
EDUCATION
FOUNDATION UNIVERSITY, Bachelor of Science in Commerce major in
Management (2009)
ASIAN COLLEGE OF SCIENCE AND TECHNOLOGY, Associate in Computer Science
(1999)
SILLIMAN UNIVERSITY, Bachelor of Science in Commerce major in Management
(1st semester, 1996)
